|Category:||Car Repair and Maintenance|
|Address:||1170 Albany Hwy, Bentley WA 6102, Australia|
|Phone:||+61 1300 135 316|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed|
RAC Bentley repair quote $4630 / My local mechanic $150 My 1996 Subaru Liberty wagon broke down at 8:10pm on the 5th of January while on the way to the airport. I called RAC and spoke to a lady who was quite difficult to deal with. She found it hard to find my location (Entry to Tonkin Hwy off Airport drive) and got frustrated when I had to ask her to repeat herself when I couldn’t understand what she had said. After an hour the tow truck arrived and my car was taken to the nearest RAC mechanic - RAC Bentley. After a week of hearing nothing, I contacted RAC Bentley, and received the quote. The mechanic told me that my head gasket had blown, and it would cost $4630 to repair. He recommended I just get my car scrapped. I decided to hire a car trailer (cheaper than an RAC tow) to move it home and get a local mechanic to look at it (4pm, 24th Jan). As I wound my car onto the trailer about 6 of the mechanics watched and laughed as I wound my car on the trailer. Not that I cared, but maybe it would have been more professional to have helped me out, instead of just standing around? My local mechanic Rod came around the next day, checked it out and got it back up and running in less than an hour. Turns out it was just the spark plugs and a hose clamp that needed replacing. He charged me $150. Not the quoted $4630. I was without a car for more than 2 weeks, which was a huge inconvenience and caused a whole array of problems and stress, when I could have had my car fixed the next day, in under an hour. Im not surprised RAC Bentley has 5 one star reviews in a row. Hardly, “Car servicing you can trust”.
Liars & scammers - Dont come here Typical lying and scamming car service center that will take advantage of anyone they can. Took my car in for a service and got told all the breaks needed replacing ASAP as theyre about to wear out. Thought Id take it to a couple of other different mechanics, both confirmed the breaks were fine, had about another 20 to 25 thousand kms by their estimates still on them. Also theyd quoted me one price for replacing my spark plugs, during the service they call me to say that the spark plugs are hard to get to on my car (I have the stock engine on my car btw) so they need to charge me another $150 for the difficulty in getting to them.... Never coming here again
Towing service great. Communication once diagnosis was completed didnt exist. rang to call up was told they were shutting and could not work on my car and would be completed following day. rang 4 times next day, no answer, once through had no idea if car was done or could be picked up. no invoice done waited another half an hour until they were about to close to be charged $530 for a brake hose replacement and flush. NO SERVICE included, no extra care taken. For the 5 years I have had my RAC membership I had no idea I was supporting such a customer unfriendly service.
Over charge without explanation Charged me over $1000 for an alternator replacement. Called the same RAC for quote, the guy quoted me $690 I ask why there is so much different, they said this is ten different between quote and the actual work. Called other mechanical workshop the same work only cost around $650 maximum Very Becareful, if you had breakdown and car is towed to RAC workshop they can overcharge you for everything. If you want to change workshop, they will also charge you $100 for relocation
I took my car in for a service - the mechanic clearly used a high power impact wrench to tighten the wheel nuts rather than a proper torque spanner. Getting the the wheel off later, things were so tight I broke a wrench and had to replace 3 wheel studs (due to stripped threads). Shoddy work which cost me a lot of time to fix. Ive still got 2 wheels to check now, but Im going to buy a few spare wheel studs first before I go near them...
Shocking.. taking advantage of those with little knowledge of cars. Went to S Technic with my Subaru and they were shocked at the quote and managed to get more done for $1500 rather than the $3,300 quote. Always have to listen to them arguing with customers while I wait to get served, they have too many overheads so they just rip you off.
Rac please improve your services , after my service on my commordore I checked report that you have put in Insufficient air in my spare tyre its mean to be 60psi not "40" They did not even properly secure my spare tyre in the back of my boot as it was rolling around in the back not impresssed Rac wont be back
Very bad communication system .left the car at 8.00 am . untill 11.00 am no one new what was going on Rang at 2.00pm still they were unabel to let me now whether they were working on it or not.Range at 4.45pm the place was closed And I was stranded without transport for work the next day .
Because of a bad back, havent been able to check my tyre pressures when I fill my car. So with RAC road side assist membership, I can pop into their work site, theyll attend to this service, also replaced my windscreen wipers, for free! !
Labour Costs of replacing Alternator very high charged $450 compared to Toyota dealer charging $171.40 with genuine parts. I do not recommend you use their service. Are not flexible with pricing.
Got a quote for $3000+ just for a test. Went to another mechanic who did the full repair job for $500. Absolutely ripping people off who have no knowledge about vehicles. Look elsewhere
Great customer service, had time for a thorough conversation about my cars condition when I picked it up after a service.
Vincent V.C. Lai