|Category:||Car Repair and Maintenance|
|Address:||253 Balcatta Rd, Balcatta WA 6021, Australia|
|Phone:||+61 1300 132 196|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed|
Couldnt give 0 Star... Read on for my experience on NEW CAR WARRANTY SERVICE: ---The Booking Service: They dont have correct year listed on their system for my car, so they quote you for lets say 2010 model for your 2014 make car! I tried to find what happens to missed service, can we include in the coming one? The operator said someone from Balcatta will give you a call within an hour, nobody called. ---The Service: Absolute rubbish....count on... -Their system was down, so cannot print invoices, -The mechanic who took my car from parking hit the curb while taking it out, -They claimed that they cannot find what checks are required for my lapsed service and they come up with system shutdown excuse. I suggested them to look into the car books but they said we looked and cannot find anything!!! They are clearly not professionals. There was an itemised list for each interval on the book, so theyve certainly not checked. -Their system came back online (without any efforts by them though), and they printed off checklist for my missed service, and gave it to mechanic, but cannot do anything as they only do STANDARD (I dont know what that means in their company manual), and dont do any extra as they find as this was Saturday. They said they will call me on Monday to give me a quote. -My car was taking a long while I was waiting (~4 hours since I handed over my keys), so I went out and seen my car parked in their service centre, and said oh, yes its ready, get me your paperwork. Not sure what checks they were doing. Im guessing, cannot verify this but I feel that their mechanics just wanted to stay longer on Saturday. -My address was wrong even though I booked it online! Called online, response was good and the lady said she will fix this there and then else my invoice will go to wrong address. -Finally, my car was supposed to be washed and vacuumed, washed but with water marks all over the edges of my windscreen and not vacuumed at all. Didnt bothered to tell them, as I had my keys after a long wait, so left with no desire of coming back ever again. ---The Verdict: They are tad cheap (only if you are RAC member and use your voucher), but unprofessional. I would not recommend them for new car at all.
Its hard to describe the miracle that is letting go of having ones car serviced at a dealership and making the decision to take it to the RAC. For years I have been paying too much, and when my car was out of warranty I decided to give RAC a go. I wish I hadnt waited. The booking process is straightforward. You can ring, or book online. If you book online you receive a phone call from an Australian operator to confirm your booking details and add any extras you might want looked at. I opted for a logbook service on my 13 year old car as it has really low kms, but the RAC explained the cheaper (and better) way to do it was to have a blue service and they would advise anything that needed attention. I took the car in and also asked them to look at the drivers window which was sticking and sometimes failing to wind up or down. Im sure the dealer would have charged a fortune for a new mechanism but RAC lubricated it and it was good as gold. I dont even think they charged to do it. I took my second car, a Honda Odyssey, in for a major logbook service (its a newer model). Honda quoted me $1100 for the service and I paid about $800 for the same service at RAC. yep, a nearly $300 saving on a single service. Checking in is easy. It is very busy at 8am and people queue from about 7.40 but they processed everyone quickly and efficiently. They offer a courtesy bus within 5km if needed. I was given a quote for all work to be done prior to leaving the car. I was called to discuss any issues found and given an exact quote to proceed with any extras. At no time was there any pressure or hard sell. The car was ready on time, and it was washed and vacuumed. I received a discount for being an RAC member, and a further discount for bringing a voucher in. The staff at the desk arent just receptionists, they really know what they are talking about. It is an absolute mile away from the substandard service I have received from dealerships at a much lower cost. I highly recommend their services.
I brought the car and they warned me it was an unsafe car and the fix costed me about 3000-4000$. I wrong and I put the transmission fluid in the brake fluid so the brakes were breaking by themselves. I asked if there was any other solution instead to replace them. So I went to a mechanic and changing the only break oil it fixed everything. If they want to do the right thing, fine BUT they should tell to the customers every solution and the possibles consequences, not just try to make money.
The service was terrible: the wash and vacuum was not done because "the washer had to leave for an emergency" and 2 weeks and 250kms later I had "check oil level" on my dashboard flashing...the level was ridiculously low, no way they changed it and top it up!! I will never come back its a rip off.
I have been reading these reviews and I have no idea what they are talking about. My experience was, the customer service was great. The car service was excellent and they cleaned out the breaks and changed my wipers for free. Even with the 10% discount and the voucher on top.
Had my car inspected here and Natalie on the front desk was very accommodating to questions and additional items to inspect.