|Address:||168 Leach Hwy, Melville WA 6156, Australia|
|Phone:||+61 8 9330 0777|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed|
Not happy with DVGs service, have a 2014 Touareg wearing front tyres out after only 20,000kms, dealer informed my wife this is due to incorrect tyre pressures. Surprised to hear this as I always ensure tyre pressures are kept at manufacturers recommended pressure. Since spoken with other Touareg owners who all have the same issue with premature wear on front tyres regardless of tyre pressures, since taken vehicle to tyre specialist who advised me the wear was not due to incorrect tyre pressures (wear on outer edge), he said it was slightly due to wheel alignment but mostly to do with not rotating the tyres early enough. Nature of the vehicle means this needs to happen regularly as it will always scrub the outer edge of front tyres. Having always had it serviced at DVG Melville, and since finding out it is a common problem with Touaregs, I feel the dealer service dept should have been aware of this and rotated the tyres, rather than blaming the owner for incorrect tyre pressures, as the wear on the tyres did not support this accusation.
I purchased a 2016 Tiguan from Melville Volkswagon and I found the staff brilliant. I was greeted at the door by the lovely car sales assistant Kristine who was very hospitable. She was a great facilitator answering all my questions and helping me get the best price for my car. It was refreshing to have a female car sales assisntant and someone I had a good rapport with. I cannot thank Kristine and Volkswagon DVG enough for their great service.
Trying to get my car serviced, nobody from the service department is available. I keep leaving messages, nobody calls me back. Im getting my car serviced elsewhere!
1968 Car Nut
Had my Golf serviced there recently for the first time & all the staff were welcoming & great to deal with ! Will definitely be back for my next service !
Very Happy good service