|Address:||1 Carr Pl, Myaree WA 6154, Australia|
|Phone:||+61 8 9317 2333|
|Working:||8AM–6PM 8AM–6PM 8AM–9PM 8AM–6PM 8AM–6PM 8AM–1PM Closed|
I dont normally write reviews but in this case I was so shocking that I had to make an exception. I had a great experience walking in, every salesman was eager to assist. I explained I was looking for a new car to be introduced to Casey. Casey was extremely helpful and prompt to organise a test drive. Just as we were walking into the dealership to organise the paperwork, I also explained I am looking to salary package the vehicle. This is where the experience went downhill. Casey immediately stopped being helpful at this point and explained I would have to now be assisted by the fleet manager. Given there were no other possible customers Casey could be serving I asked if he could please continue to facilitate the test drive. Perhaps I am being an over-entitled customer but when he said that he was unable to do anything due to "dealer politics" and proceeded to just stand there completely unwilling to help, I couldnt believe it. I was asked to wait until the fleet manager was done (not unreasonable) but more likely as it was 11:30 at that point, come back later in the week. While I suspect the dealerships incentive scheme may be conducive to this sort of service, to walk a customer through 15 minutes of sales pitches and promises to be looked after only to be completely disregarded once identified there is no incentive for the sales staff, there is room to work more collaboratively as a dealership to provide a better customer experience. I went to another dealership down the road to be assisted by a used car sales trainee, test drove the new car and put a deposit on it the same day. The business manager was busy so it was in fact the receptionist that assisted with the paperwork. Casey, my apologies in singling you out here, it was more to highlight the fundamental issues of the dealership unable to work effectively to assist customers as when I walked out there were 3 staff standing idly by waiting for the customers they were incentivised to serve. If youre the "right customer" Im sure they would jump through fire.
Hello Toyota reviewers. Ok firstly I want to say that before coming into see the Toyota Hilux SR5. I had a test drive for the Isuzus, the Triton, the Ranger and the Navara. Everyone was telling me to stay away from the Triton and the Navara. All my builders were telling me that the Ranger and Hilux are very good but is very expensive, so I was even considering the Isuzus. And finally after the test drive my heart was set on the XLT Ranger, but I ended up buying the Toyota SR5 because of Brian even though it was way over my budget. From start to finish Brian has shown to very professional and helpful is showing me the car and very friendly. Brian is cool, calm, collected. Brian and Dom make a very good team, this kind of service is very rare and is hard to find these days. Even after purchasing the car, they are consistent in being friendly and professional. They really care about their clients. I have never bought a Toyota before and I dont believe it will be the last time. I will definately tell all my friends about how I have been treated at Melville Toyota from Brian and Dom. Iam very happy with Brian and Dom. I LOVE MY HILUX SR5, everyone I know is jealous of me, I love the attention. Even when I see other Hilux SR5 from the other side of the road, they high beam me and as they come closer, I dont know who they are but I get a thumbs up lol. I love the LED lights, best car I have ever had. Thank you Brian and Dom. I love you guys Best regards, Simon
As my Kluger has been maintained and serviced by Melville Toyota for the duration of its life (116000 klms), I have upon completion of a service or repair occasionally asked myself why I stay with this business. After all how many times have you had work carried out by a manufacturers representative only to be gleefully informed by some other car owner that they had the same work carried out for half the price. Or the suspicion that work added on to the service / repair was really required or that globe was blown before you delivered the car for repair or to cap it off the repair that was carried out failed to resolve the issue and as that work can not be undone, they will carry on using the swapping the bits approach, no matter what it cost you. Well after this navel gazing exercise and having had several vehicles maintained by this firm I am satisfied that there are businesss such as this that have maintained a reasonable level of ethics and professional operational standards. Bearing in mind I have always believed that we have a right to expect a manufacturers representative to also be a subject matter expert I am at peace with the unavoidable fact that if you want the advantages of subject matter expertise you should expect to pay a slight premium for it. Bottom line for me; worth supporting this firm.
I just had my car "fixed"at Melville Toyota, the main fuse was blown so I could not start the car and did not wont to do it myself as there could be serious damage. Had the my Prius towed to Melville (it was the nearest Toyota service).They replaced the fuse and told me the it was caused by headlight as they say there was smoke coming from the headlight but they fixed it and it was all good to go. I was suspicious as it was not the headlight fuse that had been blown - but I trusted the "experts". After about 10 km I got two warning lights on the dashboard .Took the car home and next morning took it to local not authorised garage told the men to replace inverter pump and clear the codes, he did so, the old pump was burned not the headlight socket. I had the headlight socket and wiring inspected - not a trace of burning or melting . Melville Toyota did not admit making mistake . The man at the counter told me; person who work on my car is "best in the state" I did not agree and told him they will not get good reviews from me . These people only rely on technology for fault founding can not even see where the smoke is coming from,or use their brain to put few facts together . Very disappointing.
Worst new car purchase experience. When I bought my Hilux I asked for the tray Liner but told them I needed the tie down points. Well they just took the tie down points out and inserted the liner, but didnt reinsert them. After sales I asked them to insert them and they didnt. Then also the delivery date was delayed and normally would not have been a issue but I did not have a car at the time. The car had white paint on the steering wheel at delivery time. The young salesmen was not very knowledgeable and it was a frustrating to deal with him and the sales manager. I should of left during this but Bunbury Toyota did not have any Hiluxs of the model I was chasing at the time. Also, on first service they scratched my tray. I completed the surveys that Toyota sent out highlighting both issues, one for the sales service and the other for the maintenance service, I never received a response either time. I wrote a letter to Toyota and did not receive a response. Contrary to this, Both Shacks Holden and Melville Mazda both respond quickly and also acknowledge when you complete the surveys. Toyota has lost all my familys business for the future.