|Address:||176 Leach Hwy, Melville WA 6156, Australia|
|Phone:||+61 8 9330 4900|
|Working:||8AM–6PM 8AM–6PM 8AM–9PM 8AM–6PM 8AM–6PM 8AM–1PM Closed|
I bought a used car earlier this year as we were expecting our 1st child in May and needed a good reliable family car. I noticed a Forester advised online and we visited the Melville dealership to inspect. The vehicle looked in good nick from outside and the engine was clean. We test drove the vehicle and then ended up doing a deal for a little over 13k + trade in. We then met the The After Sales Guy who tried to up-sell more warranty insurance but we declined and he asked why, as if we had to justify our reasons to him. He then tried to sell us the most expensive tint and I asked him Isnt the car already tinted in which he replied No, its just factory darkened glass, so youll need something to protect the cars leather interior. I again declined his offer as I knew a good professional tint business outside. When picking up the car I noticed there was moisture inside one headlamp and I pointed it out to the sales guy in which he told me its just moisture from the recent heavy rain and it will disappear soon. Unfortunately it didnt! Within the 1st couple of weeks of bringing the car home it became increasingly difficult to start and so I had the RAC check the battery for me and was told it is not the battery but instead oil leaking in the valve cover spark plug tubes. I was pretty upset / angry that the car had problems so early in the piece and I contacted the dealership to complain. The sales manager was pretty defensive from the get-go and told me I went about trying to find the cars ignition fault the wrong way and I should have contacted them first. I told him I thought it was a faulty battery and being a RAC member I asked for their advice and also I knew the battery is not covered by warranty. The manager then advised me to ring their Service Dept. and book the car in for replacement tube seals and cover gasket at no charge. I dropped my car off at their service workshop as discussed and the staff were friendly enough but unfortunately I was directed to the customer lounge and waited 1.5 hours for my pre-arranged courtesy car. Later after that episode, I wanted my headlamp fixed as night driving was dim so I made enquiries to various specialists about repairs but ended up going to Subaru Osborne Park who were helpful and checked my lamp for me. The guy told me the main lamp is damaged from moisture and doesnt work anymore so I ended up booking it in for a replacement which cost approx. $650. Lastly, I recently booked my cars 1st service with Subaru and received a phone call to advise theres an oil leak and that both head gaskets needed replacing for $1780 and also the back brakes are shot which is another $330 dollars...my head was spinning at this stage and couldnt believe it, Id only travelled about 2000kms in this car since purchasing it and so many problems. Of course we agreed to the repairs because we take care of our assets but as a matter of interest we enquired whether any level of warranty would cover the repairs especially the head gaskets and I was told none exist as it is deemed an oil leak. Realisation then set in that we had been conned big time and we bought a lemon which was faulty from the very beginning. Soo....the moral of the story is dont necessarily think that if you spend decent $s on a second hand vehicle from a big dealership that you are safe from ongoing issues and expenses after you drive away nor that your warranty will be your safety net. Ohh yeah I nearly forgot, I took my car to the tint business Im familiar with and the guy I usually deal with there looked at my car and told me the cars windows are already tinted and in good condition so dont worry about it. I told him I was led to believe the vehicles windows were factory darkened glass and not tinted in which he laughed. **BUYER BEWARE** Especially when dealing with Melville Subaru !! :(
Havent been going to Subaru for servicing for years after I had a single major service completed with them when I first got my 06 Liberty. Too much $$ for little guarantee that the work is done. Little things like filling your water is overlooked. Its those little things that show they actually want your business. Anyway, fast forward to today. Arranged with the parts team for some replacement pedal covers (although even that wasnt pain free). First respondent told me I couldnt get what I wanted, however a second team member got back to me with the right details and organised the ordering of said parts. Contacted service team to get a booking, all good, enough time to allow for parts to arrive for a 25th July booking. Received a confirmation/notification on the 22nd for my booking. I get up a bit earlier to arrive there when they open, drop the car off, no issues mentioned. I go get a coffee, take a stroll and return 30-40 minutes later. I notice my car has been returned to the front so I peek in to see if the work is done. Nope. I go inside and wait in the waiting room, then get called up and am then told that all the parts are not in yet and they wont do the work just yet. I can get that but how about telling me BEFORE I RUIN MY MORNING. Thats an hour and half of my day gone, for nothing. Barely an apology and nothing offered to make up for the inconvenience. Proving to me yet again that its not worth paying more for so-called "authentic Subaru" work.
I love subaru and I am a loyal customer of their cars but lack of professionalism and poor service centres can ruin their name .I went Melville Subaru Service Centre to change the gasket cover of my Forester GT and I am very unhappy about their service. They broke the plastic of my front passenger door and disconnected the antenna connection and when i ask to the receptionist he replied me that there is no reason to enter inside the car for changing the gasket cover...how funny it is...then i ask him to call the mechanic and the mechanic accepted that he entered through the front passenger door and he partially accepted that it was happened by hitting some tools or while closing the door. Then the receptionist replied me that he will call me the next day after discussing with manager and on the way back to home too much smoke and burning smell from the front bonnet and I went there again and replied to me that there is no oil leak and may be its from something else and I need to pay again and he booked again after 10 days. Before that I had a quick check by myself under the engine and I confirmed that it was from the same place. After 10 days I went there again and they fix it and then I ask to them anything regarding the broken plastic and he said that “NO ASSISTANCE”……and I haven’t heard even an apologise from them…………..so I will not recommend this service centre………..and I will not believe in their 6 star rating……….
Recently got a used car from Melville Subaru. I can promise that they have one of if not the worst Customer Service/ Relations. If youre looking to get a vehicle (new or used) forget them. This review is my honest opinion and experience with them. During first few visits to the dealership, salesperson seemed nice and all. However, its just superficial. Not very willing to allow us to test drive unless we were down to buy the car. Totally defeats the purpose of calling it a test-drive. Eventually decided to make the purchase. After signing the deal, service was completely gone. ZERO. Id give it 0.5 star upon 5 if I could. Regretfully bought an extended warranty from them because now that means Im tied down to their car servicing which Im quite skeptical about. "Pushed" around their sales team. Couple of them were arrogant and rude judging from facial expression and tone. Few days later, discovered an issue with an actuator (lock) which salesperson did not address or be upright and honest about. Doubt I would be able to get that fixed and covered with the warranty from them anyway. All in all, because the service was really poor, I would avoid. Its as if customer service is of no value to them. Only sales pitching.