|Category:||Car Repair and Maintenance|
|Address:||269 Stirling Hwy, Claremont WA 6010, Australia|
|Phone:||+61 8 6330 7402|
|Working:||8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–12PM Closed|
I took my car in to replace old tires. Whilst paying I was told that I had only a months use left in my brake pads and that the cost of replacement would be ~$250. I got it checked by another mechanic who told me that I had 20,000 km roughly left in my brake pads. When I called to ask about the discrepancy in opinions I was told that the brake pads were fine and the manager apologised. He stated that it was not his intention to mislead me or rip me off. He himself did not check my car and he said that he had an apprentice who may have made the note about the brake pads. This leaves two options that I can see. A. the mechanic (apprentice or otherwise) does not know enough about brake pads to be allowed to service cars or B. the company has a policy (explicit or not) to recommend unnecessary services to customers who would trust their expert opinion. Although Kmart garages do not work on an incentive based scheme they do have a budget that they must reach. In the case of A it is obvious that you should take your custom elsewhere. If it is B then be careful about what services you actually need and seek a second opinion.
Raul Sanchez and his team provided outstanding customer service. I brought in my car unscheduled today as it had a very bad oil leak, and I expected the worst. Within a short time they had cleaned down the engine to remove the oil, traced the oil lines, identified and showed me the cause, fixed the issue and topped up the oil. I was on the road within half an hour ! Earlier in the week, my father in law needed a new starter motor and they had also repaired that within a few hours. You are setting a very high standard. Well done.
Rob from Kmart Tyre & Auto in Claremont was extremely helpful and had great customer service. My car needed new front breaks as well as a couple other things. Rob was able to give me a quote and book me in the day after I called. Definitely a lifesaver! He was extremely flexible and made sure I was updated every step in the process. To Rob and the team, thank you so much for your hard work, I am proud to say Ill definitely be coming back (but hopefully only for servicing) ;) Both me and my car thank you! Kayla
It was the second time now I got my car repaired from kmart claremont and I am super happy with the great service and clear communication what has to be repaired and how much it will cost. Also all repairs were done in 1.5 days including diagnosis, although I did not have an appointment.
Very poor experience. Constant excuses and they appeared clueless to undertake repairs other than a standard tyre change and service. Would question if they are even qualified mechanics. Strongly recommend not to take your car here for any mechanical repairs.
Thanks for a very helpful & thorough service today . After reading a poor review from a previous customer I was concerned & asked the manager who had no knowledge of this person ... who incidentally leaves poor reviews on line for businesses in the area .