|Category:||Used Car Dealer|
|Address:||196 Albany Hwy, Victoria Park WA 6100, Australia|
|Phone:||+61 8 9415 0666|
|Working:||8AM–6PM 8AM–6PM 8AM–9PM 8AM–6PM 8AM–6PM 8AM–1PM Closed|
Called about test driving a secondhand car, when I went in to test drive it in a few days later the price on the floor was $2999 more than the advertised price that had been on carsales a few days earlier - exact same car. Needless to say I was very surprised, to their credit the salesman did honour the lower price. Checked the logbook - it had missed a service so was not up to date. Salesman didnt bother mentioning this to me, I only found out by checking it myself. Salesman kept trying to get me to add tinted windows for what was meant to be a good price, to seal the deal. I said no. Shortly after purchasing the car I booked it in to get the windows tinted at a local tinting shop myself. The owner called me before I was due to pick up my car and said, was I aware my car had been tinted before? I said no. He said there was glue still stuck to the back of windscreen that had taken them a fair amount of time to remove. He asked if I had bought it secondhand off a dealer, I said yes. He said that some dodgy dealers remove perfectly good tinting to try and then sell tinting when they sell secondhand cars just to make even more profit. He asked me where I bought the car I said John Hughes, I was annoyed about this. I am happy with my car but I will certainly never go back there to buy a car again....that is the second car I have bought from them but I will never ever go back to John Hughes again. Suggest you go elsewhere if you dont want to be ripped off by such dishonest practices.
Not a pleasant experience. The first junior salesman I got was quite affable, but when we got down to negotiations he quickly disappeared and without warning another salesman arrived. This guy was the consummate second hand car salesman , he kept saying that they have very little profit margin due to large turn over so they have very little room to negotiate on price, and then the questionable statements just flowed from there. I did a lot of research in to the market for the particular car I was looking at buying, checked the Redbook value and the insurance value and how the market environment was for the type of vehicle I wanted to purchase. The price I was given wasnt a long way out of the ball park but I got the feeling that if they couldnt finance me and sell me an extended warranty (which wasnt worth it for the car I was purchasing) they werent interested. I found the car I wanted elsewhere for a reasonable price without pressure to buy warranties or get finance and it was a fairly pleasant experience. I would just say before you go in there ,to do your research on car negotiations whether you are buying a used or new car, there are plenty of good resources on the internet and good videos on YouTube about this . Shop around, there are lots of car yards out there.
This is a review of the new car and service dept. I purchased my Volkswagen here in 2010 and it was a seamless experience with very professional staff. It didnt feel pushy at all. What has really impressed me though was a recent experience I had with a problem with my wifes Volkswagen, which was purchased second hand on the private market. My wifes car started running on three cylinders and my local mechanic feared the worst, suspecting a significant problem which is apparently not too uncommon for the model of my wifes car, which could require an engine rebuild. To make matters worse, the car was just out of warranty. I called John Hughes service centre and was immediately put at ease with the manager offering to assess the problem and if necessary advocate directly with Volkswagen for us. Remember, I did not buy this car from this dealer. When I took the car in, John Hughes happened to be walking buy, and took the time to sit down and chat with me about the problem. He promised to take a personal interest in the solution. Overall, excellent customer service. (the problem was eventually isolated to something cheap and easy to fix, couldnt be happier with the outcome).
Surpirsed only 2 reviews, I went in too look at a Ford Focus ST, First question was are you buying today when i mentioned i would like to test drive it, My response was at the right price i will buy but buying in 2 days, I was tossing up on a holden SS or the Focus ST. All came down to price and value, I said his car was overpriced and it needed to be $xxx. I said if he believes we can get the $s right i will test drive the car, If not i wont waste his time or mine, He said sure, Went to get 2 more sales guys to move 2 of 3 cars before i could try the Ford, One was the sales manager and i got the same question, Am i buying tonight, Had to explain the whole thing again, Anyway, I liked the car, Salesman tried to get me to buy, I sent him a nice email the next day saying i was keen but price needed to be sharper based on other STs for sale, Told him i was buying the next day, No response, I ended up buying a newer car(ST) with way less kms and for only $3K more than their advertised price, I did get a call from the sales guy 3 days later to see if i was interested,
It was a few years ago now, but my wifes cousin was looking for a little Hyundai, so we took her to John Hughes in Vic Park. We found the car she wanted, she signed the paperwork, paid the cheque and John Hughes himself came into the office and made sure we were happy. We were all happy with the price and the deal etc. He said to come outside and he would go over the car with us. He noticed 2 tyres were nearly not roadworthy, and the registration was due. He told the guys to put 2 new tyres on and pay for 6 months rego, at no cost to us, before we took it....even though we had signed up as it was. I thought that was great. He then gave the wifes cousin a nice bunch of flowers and asked if my son liked chocolate (Of course he does) Then proceeded to give my son a basket of very nice Belgian chocolates I know this wouldnt happen to everyone who buys a vehicle, but he made life long customers out of my wifes 3 cousins, their parents and even my mum, so I can not praise these guys enough, for our experience!
Dont be fool by this guy he maybe the biggest but I can say you will not get good deal I bought 3 cars of him until I woke up to the fact that he is a shark the biggest one if you want a great deal go through a car broker who can save to 1000s on a new car or just the car you want forget walking in here where it all smiles and nice until to drive off realizing you have just been ripped off he will not care he is so big DO YOUR SELF A BIG FAVOR A GO THROUGH A CAR BROKER THEY FIND THE RIGHT CAR AND EVEN GET MONEY YOU COULD NOT GET OFF IT AND DELIVER IT TO YOUR HOUSE WITH A FULL TANK OF FUEL FOR GET JOHN HUGHES MR BIGGEST SHARK IN THIS CAR POOL this is a fact bought a Kia Soul for 19,990.0 off him but at the end payed $48,000 in interest yep