|Address:||460 Scarborough Beach Rd, Osborne Park WA 6017, Australia|
|Phone:||+61 8 6446 7113|
|Working:||8AM–6PM 8AM–6PM 8AM–9PM 8AM–6PM 8AM–6PM 8AM–1PM Closed|
I got the brakes on my car checked out by a well established mechanical services business. They reported that My car required the replacement of the brake pads and disc rotors on all wheels front and rear. On top of that, they said that the car required replacement of the MacPherson struts as they were leaking. I was not happy to receive that report and decided to get a second opinion. Based on the recommendation of a friend, I contacted GiantNissan in Osborne Park. I sought guidance on the telephone from Darren Kinsella (Service Adviser). He patiently listened as I outlined my dilemma to him. He then costed the work based on the original mechanical report and he then contacted the parts supplier to confirm that the brake pads were the specific type that I wanted supplied. Darren then booked the car in for an inspection and repair. When I subsequently attended GiantNissan, I was greeted by Kevin Stuart (Service Adviser). What a top bloke !! He pleasantly and cheerfully checked the car in and arranged for a self drive courtesy car to be made available for my use pending the completion of repairs. He walked me to the courtesy car, checked the condition of the car with me and explained the operation and location of the primary features in the car. I was really impressed with the clean condition of the car and the fact that it was near new. That afternoon, Kevin telephoned me as promised and reported that mechanic Jordon determined that only the rear brake pads needed replacement. The front pads had plenty of life in them. None of the four brake disc rotors required replacement; only the rear rotors needed skimming to assist the new pads to bed-in. Jordon deemed the MacPherson struts not to be defective. You can imagine that this news was a huge financial relief to me. I was expecting to pay a small fortune for the original extent of the repairs. When my wife and I attended to collect the car, Kevin again greeted us and sat down with us in the service lounge. He thoughtfully addressed both my wife and myself. He patiently explained what work had been done on the car. Kevin informed us that GiantNissan conducted a courtesy assessment of the braking and steering efficiency of the vehicle using very expensive and sophisticated testing equipment. Kevin also provided us a courtesy fuel discount card which was very much appreciated. GiantNissan also provided a voucher for a super-wash at any BP fuel station. The car drives fabulously and my wallet is the less empty as a result. In summary, at a time when everyone dreads taking their vehicle in to a car dealership or mechanic for a service or repairs because of their attempts to up-sell additional services (eg flush transmission or power steering fluid), it was such a wonderful end-to-end experience for my wife and myself to experience good old-fashioned traditional client service, caring and honesty. We are looking forward to taking our second car to GiantNissan for servicing as we know that our car will receive the best care and attention. Darren, Kevin and Jordon make excellent Ambassadors for GiantNissan in Osborne Park. Well done, GiantNissan !!!!
My husband and I recently bought the new Xtrail from giant nissan. Its such an amazing car, with the adventure pack installed and such family friendly/kid friendly additions, its really perfect for our current phase in life. The boss (I apologise as he had introduced himself many times, but my pregnancy brain just cant remember his name!) was very on the ball and efficient in informing us of the deals and availabilities. He was very warm and professional. Yag was the salesperson who looked after us, though only 2 months into the job, he was very helpful and tried his best to make things smooth for us. We would have given nissan 5 stars, however, we had a few hiccups along the way, which was mainly due to their sales/accounts manager, Danielle. We knew that we were definitely the last customers that night, but really, all we wanted was to pay the deposit for the car and FIND OUT HOW TO MAKE THE REST OF THE PAYMENT. She was friendly, but failed to provide the most important information - how payment was meant to be made. Hence, there were many confusing conversations with Yag and their sales rep (for tinting and seat protection). I had spoken to them, in person, over the phone and over text, asking several times, how we were meant to make payment for the car. As my husband and I work shift work, it was music to our ears that we could pick the car up on Monday (and we had bought the car on Thursday the week prior), as we could actually pick it up after my work that day, and before his work that night. When we got there, we were told that there was a misunderstanding and they had assumed that we were bringing in a cash cheque to make payment and to pick up the car. Frustrated and annoyed, I informed them again, that this is now the fifth time Im asking about how to make payment. We could not have organised a bank cheque without the account/payees name etc, or organise a bank transfer without an account number! We left that night feeling very very very disappointed. Thank goodness Yag was flexible, and agreed to drop the new car off at our place once payment went through. This could have definitely been avoided. However, Im glad we now have our new car, and thankful that Yag was consciencious enough to drop the car off. Thank you.
Had my vehicle serviced at AHG Giant Nissan in Osborne Park recently and asked for some minor additional work to be performed that was outside the service profile. Purchased the vehicle new from the dealership in 2011. Upon collection of the vehicle asked specifically whether the additional work requested had been performed. Was assured by service staff that it had and noted its reference on the invoice in terms of additional amount being charged for the work and the specific notation by AHG Giant Nissan as follows: “rotated best tyres to front and balanced. wheel alignment slightly out. now correct.” Total cost of service $927.00 Upon arrival home determined very quickly that the additional work had not been undertaken at all despite being told it had, despite being charged for it and despite specific reference on the face of the invoice. How does that work? Obviously quality control not in existence for this transaction. Contacted dealership and after internal confirmation amongst service staff and others was advised that additional work had not been undertaken. Puts into question the entire integrity of a $900 service and makes me wonder how much else was not attended too on this service that I was charged for; we never really know what is or what is not done when we hand over our vehicles and leave the property. Also makes me wonder how wide spread this practice is at the dealership. Dropped vehicle back the next day and the additional work requested the previous day was undertaken. Service staff very professional and apologetic. Sent letter of complaint to dealer. Had reply acknowledging complaint and wanting to catch up in person. No subsequent follow-up by Giant Nissan and nothing heard of since then. Received the standard post service correspondence in the mail “thanks for dropping in we hope you had a pleasant experience etc etc” Not happy will not be returning as I cannot trust that I am getting what I have paid for.
We just purchased a second hand Hyundai i20 from Maurice and the team at Giant Nissan. We got a good price and Bianca got us a great interest rate on our finance - much more competitive than the finances through John Hughes/ESANDA. The service was great from start to finish, never pushy or arrogant unlike MANY other dealers we have come across. We felt really comfortable throughout the whole process and Maurice, Cody and Bianca were incredibly professional and open to all our questions and concerns. There were a couple of things that stopped me from giving five stars: firstly the car battery had been disconnected over the Christmas period, as a result when we got in the car to drive it away, the stereo asked for the Anti-Theft Code. It was a shock to discover that the previous owner had taken the card with the code and therefore we cannot use the stereo. I drove straight back to the dealership, but as it was now after 5pm on a Friday, they could not contact anyone from the original dealer where it was purchased (John Hughes) to obtain the code. The following day I called John Hughes and left messages TWICE but I have still not heard back - in the meantime now we cannot use the stereo, radio, bluetooth or CD player in our new car. Secondly - Maurice told us the car was fitted with cruise control, it isnt. Finally, we were told upon picking up the car it would be fully detailed and have a full tank of petrol. Unfortunately when we arrived it had not been filled up - we waited 45 minutes for the staff to fill up the tank, only to get in the car to discover they had given us just over 1/2 a tank, rather than a full tank. Those incidents have left a sour taste in my mouth and I hope they can be resolved as soon as possible. I would still recommend this dealer to friends and family, with the caveat to check these things before they leave the dealer!!