|Category:||Car Rental Agency|
|Address:||54B Shepperton Rd, Victoria Park WA 6100, Australia|
|Phone:||+61 8 9362 4777|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–4PM 8AM–4PM|
Usha Ruth Kumar
Mum wanted to celebrate her 80th birthday in Western Australia (WA) because she had fond memories of our family vacation in WA, some 27 years ago (when we were all 27 years younger and fitter!). Because my 88-year-old dad is wheelchair-bound, my brother is visually handicapped and my aunt has compression fracture of the spine, we needed to do a free-and-easy self-drive. Well ahead of time, I started contacting all the different car rental agencies that I (and my friends) had heard of but none really took time to help us. The day of departure drew very near and there was no "light at the end of the tunnel"! On the Friday afternoon (before our midnight-flight departure!), I came across Burswood Car Rentals in an online search. It was close to 4.25pm when I called them. I explained the situation to Stuart who, despite nearing closing time, went out of the way to check if a Toyota Tarago was available (it was....Yay!), then got his guys to clean it (and it was spotless when I took over!) and got one of his colleagues to drop it off at the Perth Airport carpark for me to pick it up in less than 12 hours time -- AWESOME EFFICIENCY! He was TRULY CARING, COURTEOUS and did not chide me for being "so last minute" (even though he didnt know that I had been trying other "famous" agencies for weeks!). And, their price is VERY AFFORDABLE too! Burswood Car Rentals is really super-efficient. (They even left AUD $41 in the glove compartment for me to ensure I had AUD to pay for the parking ticket when I drove out of the carpark on arrival!!). While I am extremely grateful to Burswood Car Rentals for their super-efficiency, meticulousness, the pristine condition of the vehicle which was new (which made driving such a pleasure!), what sets them apart and makes them A CUT ABOVE THE REST of the other car rental agencies is their HEART to go the extra mile -- they could have easily told me that they could not help me (calling at 4.25pm on a Friday afternoon, requesting a vehicle in less than 12 hours!!) BUT, from the way they swiftly handled my request without being judgmental, it is clear that they greatly value their customers and provide EXCELLENT CUSTOMER SERVICE!! (Take it from me...I had called many car rental agencies -- the "usual suspects" which most people would have heard of -- but they were very tardy in their response, to say the least; one even called me back to offer me a vehicle when we were halfway through our WA vacation -- and I had requested 6 weeks in advance!) We will visit WA again (our favourite vacation destination) -- and, once again, BURSWOOD CAR RENTALS, bar none, will be our choice!!!
Worst car rental I have had. Rang the day prior to confirm and found that they had left pram off rental so they added it. When I arrived they left the car at the wrong airport despite the fact I rang and confirmed the switch 3 weeks prior to arrival. When I rang to let know I couldnt find the car they told me to jump on the shuttle with 3 kids and 6 suitcases to rectify their mistake. When we did this because we had no choice, we found the car missing a child seat which we ordered. When I rang and complained again they took 20 minutes to deliver one and simply left it near the car and drove off leaving us to install it ourselves. None of the children seats were professionally installed and wobbled all over the place. I emailed to complain and they offered me a larger car at half price which was going to cost me another $140 saying it was in good faith. Their other option was to return the car for a refund with transport for the week. No customer service at all, even hanging up when I told them I wouldnt return the car to the domestic terminal as I didnt want to have to take the shuttle again for their mistake. Did I also mention that when I complained that they didnt leave me enough money to cover the parking at the airport which I was charged $22 for, they accused me of lying sating I wouldnt have been there for 3 hours which I was once I had to install the baby seat myself in 36 degree heat with 3 kids. They also stated they would reimburse me $10 but only if I went with the large car which would still cost me $130 after they reimburse the generous $10 to cover my $22 parking fee. Do yourself a favour and avoid at all cost please.
kamaliah ab samad
Im starting to get worried. I book a car for this coming weeks and they say on the day of my rental they will send a text to my phone no. I keep emailing them about how my phone no wont work once i reach Australia and i want them to email me instead. Unfortunately until now i have not received a single respond. I wish they will read this and respond immediately. update: Yes this is not my review but the company is only responsive on google review hence the reason why i tried to reach them through here. Fortunately, few days before coming to perth (still worrying over not getting a reply from them), i ask my friend whos an australian to call the companys toll free number and talk about my issue, only then they actually reply my email. If i call them from Malaysia, it would cost me a lot for an international call, which is why i hesitated to call them before. I believe some of their customers dealt with the same problem. Their services is really great , everything is wonderful except for that one downside. I will definitely recommend your company to my friends and family plus the price is really affordable. However please reply to your emails, especially your confirmed customer from overseas because most communications will be done through email. Thank you for your understanding.
On a visit to Perth in March my friend and i decided to rent a car from Burswood Car Rental for the day on a recommendation from another friend and right from the minute we clicked onto their website everything was a breeze. Firstly the website is easy to browse and all info is provided clearly. Selections and payments are prompt and you recieve emails and SMS notifications on payment, and even the day before pickup. The prices are so affordable!! As were on a budget but when compared to others in the area Burswood are amazing value for money, gauranteed!! Pick-up for us was after hours but was made easy for first timers! And we were so happy with our little hyundai, very fuel efficient, clean and easy to drive. Drop off was also out aide of hours but again all instructions are provided to you clearly so that you know what to do. If we were able to in person we would thank the team at Burswood Car Rentals for your service, prompt and friendly correspondance and follow on on your service! I have since recommended this company to 4 people who i know are travelling to Perth and i will be using this company again on my next trip to Perth! If you want value for money and a company thats commited to your satisfaction then contact these guys today!! Cheers Burswood!
The service from Burswood Car is nothing short of impressive. From booking, to collection, till return, and billing, I did not physically see a single staff from Burswood, however, their communication is highly rated in my perspective. The staff over the other line during my inquiry telephone call was pleasant, and helpful. Information and printable instruction is short and clear (provided you did your part by reading and understanding of course). I especially love the collection using tote lock box which is a first for me, and works extremely well and smooth. No waiting, no filling up forms in office whatsoever, no wondering how long it will take to collect car, bla bla bla, which happened to most of my previous rental with other companies. One thing to note during collection, its important to compare whats written on the inspection form, with the car physical condition so that any discrepancies or disagreement, you can message to them to inform before driving off. In my case, all defects were pinpointed correctly, so no dispute during billing. Its so convenient. I would highly recommend Burswood Car rental, and of course, I will personally use their service in my next visit.