|Category:||Car Rental Agency|
|Address:||239 Great Eastern Hwy, Burswood WA 6100, Australia|
|Phone:||+61 8 9362 3177|
|Working:||7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7–11AM 7:30–9:30AM|
Louie de Oliveira
I believe the conduct taken by your business is dodgy and misleading and/or plain I am getting charged $370.01 for a replacement of a Windscreen which never occurred. I picked up the truck on Saturday the 15/11/14. Basically when I went there, there was no proper hand over of the keys. The person who gave me the truck didn’t take a minute to do a quick inspection and hand me over the keys as soon as possible. The truck was old but seemed okay. I did one single trip with no problems or incidents whatsoever. When handing back the truck I was instructed to just leave the truck in the yard (which is open to anyone and accessible to any pedestrians, especially in a very busy road as Great Eastern Hwy and close to the Casino). I was told there would be no one there so I just had to park the truck and place the keys in a chute. Yesterday, I look up on the mail and I get rewarded a $370.01 dollars to replace a chip in the windscreen which absolutely never happened, and if it did happen it was already there prior from picking up the truck or it was done by some vandal which is common around that area. As I mentioned before it is easily accessible to anyone. I haven’t seen any pictures or anything regarding the alleged damage. I believe there have been two fundamental mistakes by your policies. One, there was no proper hand over and going through the current state of the truck and two, while returning the truck there was no one there to receive the truck and go through the truck conditions again. I am 100% sure no damage has happened during my custody of the truck and I believe the franchisee is trying to take advantage of these situations for financial gain. I am ready to take this issue to consumer protection and the court if necessary. I have taken to social media and I’ll not rest until justice is done, because these dodgy practices have to stop. I have a friend who’s moving out in a couple of weekends and I would drive for him, I had previously advised him to rent at budget and I’ll make sure no one I know ever does. Therefore the dodgy practices to gain some easy money in one side will eventually cost you more money in the end. I would never take measures such as this if I was indeed in fault, however I feel I am being cheated and taken advantage of, for some easy financial gain. You should review your practices before you start ripping people off. One very disappointed customer,
Great Team, Great Service, Great Value These people are awesome all it takes is a phone call and they do there best to accommodate, they have helped our business and our friends and if they cant get you what you need they let you know. There vehicles are always maintained clean and in good order. If they can give you the vehicle you require the night before you require it they will, and also arent phased about you dropping off at 0700 the day after hiring.
Terrible customer service. They were rude, unhelpful, and had the attitude of surly teenagers (despite being grown men). They interrupted me constantly and frequently raised their voices. When I stated that at the very least I expected them to be polite, instead of apologizing they actually ARGUED BACK. We took our business elsewhere and were much happier for it. Would give zero stars if possible.
I found the staff at Budget very helpful and explained all there services well, the truck was clean and tidy, I would always use Budget Truck Rentals,. they are by far the cheapest and off a fantastic service. The staff at Burswood are great and would recommend them to everyone. I have been using Budget for 5 years for all my truck rentals, keep up the great service, satisfied customer, thank you.
Dishonest conduct. Got charged double the fuel amount that I used. It was their job to record barometer and fuel level and then charge accordingly but failed to do so. Improper phone manner received when ringing the office as well. Definitely not using Budget Rental again. Will tell all of my friends and families and everyone I know about this experience. Disappointed!
Very cheap and affordable truck rentals. Very cheap on fuel i only paid $26 in fuel and did 126km and received the first 100km free. I fit my entire house in one truck including a massive 4 piece corner lounge suite. Definitely recommend
booked online, even had to change me booking only a couple of days out. still worked out, truck was waiting for me when i got there. Good vehicle, good price. dropping off was literally 1 minutes work. so very neat experience all round.
1 star only because the Bus that we rented was broken. we lost a day in trip waiting for the replacement bus. the Bus is in bad condition and look heavly used. i dont recomment budget to hire a bus when your doing long trips.
Gregory J Smith
Helpful friendly staff. I hired a small truck on a "slow" day. They said "Theres not much happening today - take whatever you want". Was an easy pickup and return.
Poor service over the weekend, no information given about closing time before 11am, service staff unable to show initiative even though had a booking. Disappointed.
Be aware that Budget dont answer the phone on Sundays (it doesnt ring through apparently), even though theyre open. "I dont know why" - Staff member
We successfully rented a truck. Staff were a little rushed and stressed, but overall it was an easy process.
Good staff. Fast and efficient and cant wait there Mon and Tues special
Very helpful excellent customer service and cheapest to hire from
Good deals & good service, providing clean vehicles.
Quick and easy process. Reliable and clean vehicles
Great trucks, good service, friendly staff.
Reasonable prices and excellent service