|Address:||Joondalup Dr & Cord St, Joondalup WA 6027, Australia|
|Phone:||+61 8 9300 0326|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–4PM Closed|
The beginning of the service was great. We called up enquiring about the buy 3 get 1 free on All-rounders. They told us they had some in stock and we made an appointment for 1pm. My car was inspected, told again that I was purchasing four tyres and I signed the paperwork. Came back after two hours and the work was done. The cars are reversed into the car bays, so when we went to leave, my husband looked at the front tyres, said they looked good and we left. It was only once we got home that my Dad noticed that the back tires were my old ones, and they had blackened them to make them look like new! We called and they said that they would put the other two on. It was getting close to closing, so we asked for them to stay open so we could get them done that day. After driving all the way back, the man who installed the tyres didnt really say much to us, and the man I am assuming to be the manager apologised, but in no way did it sound sincere, as he laughed and brushed it off. We were annoyed that this was even a problem to begin with, and we felt our time was wasted having to drive back, and the manager said he drives longer to get to work than what we had to travel, which we felt like he was implying it wasnt a big deal for us to drive back. I would give this place a one star, but the only reason I am giving two is due to them staying open so they could fix the problem. If they have done this to us, by blackening the tires to make them look like new, I wonder how many other customers this has happened to, and they havent even noticed. Never again will I buy tires from this store. If you choose to buy from them, make sure you are driving away with what you paid for!
Really good service and follow up too. With 3 tyre shops (Ian Diffen, Tyrepower and T-Marts) all within 500m of each other, youd think theyd all be aware and be always looking to make the best impression, but T-Marts are the only ones who did. Clay was the first to greet me, and of all 3 shops, was the only person who asked "what brand would you like?" when I said I was looking at tyres for my Commodore, instead of telling what I wanted or that what I had been told by other companies was crap. He sourced the tyres I wanted for the next day, absolutely no fuss. Picked them up the next day, then realised on the way to work the following day the wheel alignment was out. Rang them up, Michael said bring it in and well sort it. Brought it in after work, they did a new wheel alignment with no fuss or mention of money. Told me they did what they could, but there was another problem that they couldnt fix (not their fault at all). Michael said bring it back in a week if problem persists and they would try a few different things. Easy, down to earth blokes to deal with from start to finish.
Michael and Nadia Berkeley-Hill
Ive been a customer of Bob Jane Joondalup for nearly ten years and I keep coming back because they always take good care of me as a customer. Theyre always helpful and go out of their way to make sure that youre happy with their service. Ive found Michael, their sales manager to be particularly helpful. They offer nitrogen fills which really improves tyre life and wear and indirectly improves fuel economy because the tyres remain at the correct pressure for months at a time without needing to top up. They also offer free tyre checks with free nitrogen top ups anytime. I got 60,000 kms of life out of my last set of Pirellis as a result. At a recent tyre pressure check they noticed that the back tyres were wearing much faster than the front. It turned out to be a wheel alignment issue but they still organised for the manufacturer to give me a 40% discount on a replacement pair.
Very disappointed as I was told Bob-Jane at Joondalup could change my tyre straight away (I specifically asked the question). I waited over one hour for what shouldve been a 20 minute job. After an hour, I went to the counter to ask how long it would be and the car was bloody ready!!! Nobody thought to tell me this - though the guy insisted it had only just been done. Why then was I lied to when told it would be done straight away when I first went in there? No trust in this place at all and will never return. No air-con in the waiting room too. Complete waste of my afternoon - wish Id gone somewhere else.
I rung and preordered a couple of tyres on a Friday, they said itll be available on Monday. I said Ill come in the following Saturday (giving them 8 days to organise the tyres). I drove all the way from Yanchep to Joondalup, stood in line for 15 minutes at the counter. Got to the counter only to be told that Tony hadnt ordered my tyres. WHAT A WASTE OF MY TIME!!! They had my contact details & plenty of time to give me a call. Just goes to show they dont respect their customers enough.
Dear Bob Jane, could you please pay attention on your staff. Today my partner in joondalup felt discrimination, because her English wasnt good. Even staff didnt want try explain what was wrong with her car. Terrible service. No reason come here anymore
Awesome service was very careful with my 1000hp typhoon and there fitting are second to none i like to thank the fitter he was outstanding recommend them to everyone i know good wor guys
Michael and his team are awesome! Such a great service with a smile and he even taught me how to put hub caps on properly. I will definitely go back.
Gooitzen van der Meer
Excellent The team at Joondalup Bob Jane, are efficient and give friendly service.We have been long time customers. Highly recommended.
Dont go there for a wheel alignment, they do not do it and charge u for it, always ask for a print out of the alignment
Not bad place. To fussy on their own procedures and policies, but its alright for franchise.
Got all of my tyres from here. Friendly experienced staff. Quick service.
Good service from these guys.The little things count like tyre shine.
They gave me a faulty tire and it exploded on the freeway
Jessie who he is working here Very kind and honest guy
Great service on phone and in person
Got me in quick for an alignment
Great guys and great service
best service around by far.