|Address:||34 Teddington Rd, Burswood WA 6100, Australia|
|Phone:||+61 8 9362 2299|
|Working:||9AM–5PM 9AM–5PM 9AM–7PM 9AM–5PM 9AM–5PM 9AM–1PM Closed|
Bought a BMW from these guys, great car. lousy after sales service. when I had a problem and contacted them I was told I would get a call back....it NEVER happened. numerous calls made by me and promises of a call back. this went on for MONTHS. No call back EVER came until I threatened them with a call to Consumer Protection. after sales service costs you nothing. do a pathetic job of it and it costs you heaps. Fault was a simple pump for the wiper reservoir. it didnt work when I purchased the car (an oversight by me for not checking it) and ,when I bought it to their attention they couldnt have cared less. said it was not a warranty issue and ignored me. they FINALLY came to the party to compensate me but all they would do is fit the pump - I needed to pay for it. Screw you guys. I would NEVER recommend these guys. all talk and no action. sold me a $3,000 extended warranty which is a complete waste of time - virtually NOTHING is covered by the warranty. I should have read the fine print before buying it but the impression I was given by the sales guy was that it would give me great piece of mind knowing I had the extension. John Hughes has little to concern himself with if all he has to do is compete with Auto Strada
Wouldnt recommend this dealership. Dishonest! Fake promises, and poor after sales service! Purchased a vehicle off these guys and after having the vehicle for a couple of days notice the suspension has gave way and the power steering was making a sharp screeching noise on sharp turns. Brought the car in, to have it check was told that the suspension was not covered under warranty. They also told me that they have fixed the power steering issue. Left the workshop with nothing being done! Wasted my time and all the ups and downs. Their diagnose on the suspension issue was also incorrect. Glad I did not waste additional time arguing over it and had it done with the proper workshop. Power steering oil used was also incorrect. Would never recommend this dealer their workshop and what they would offer. STAY AWAY!!
Service Excellence Last Friday I was driving down the road and my oil pressure light came on. Autostrada (where I get the car serviced) was 5 minutes away. I called in and they immediately assisted by having a mechanic take a look. The oil pressure sensor was playing up so it needed to be booked in for some further work. I was extremely busy so Paul offered to lend me a vehicle. I had my eye on a top end Mercedes but settled for a good quality late model 7 series BMW. They had no obligation to give me a loan vehicle. Just when I thought the service could not get any better, Paul (Service GM) offered to deliver my vehicle. Great service, fair value and excellent loan car. Ill be back.
Bought my Vespa from these guys a couple of months ago now. Paul made sure I had the skills to ride it before I signed the papers, encouraged me to take lessons and buy the proper safety clothing so I felt safe and secure on the road. Im so grateful for this realistic and honest approach to riding a scooter as this is my first! Paul even followed up the paper work for me when the Department of Transport took forever to complete their end of the transfer. The little things that people who offer great service do (that sometimes we dont notice) can make such a difference to a first experience. Only problem is now Ive been riding my 50cc for a few months, I want a 150cc!!
Got a great deal on my BMW, sales guy informative and not pushy. Have had first service carried out and service advisor clearly explained what they did and was cheaper than expected.
Absolutely amazing service & super professional. I was originally looking for a new car but managed to get a very well maintained used car for lower repayments.
Good range of luxury cars. Sales people respect your space and helpful when you need it.
have brought 2 cars already of these guys and will continue to buy more