|Category:||Car Rental Agency|
|Address:||65 Dixon Rd, Rockingham WA 6168, Australia|
|Phone:||+61 8 9527 5373|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM 8–9AM|
Hired a 12 seater bus to use while my in laws were staying when they came over for our wedding. The bus was over priced for something that was in pretty bad condition and seemed like it was ex mining. It was Easter long weekend and even with all of the issues we had with the bus, We held on as we were so busy with wedding prep. Upon returning the bus, we encounter the worst customer service. We informed the lady all of the issues the bus had, (including door seals non existent in the rear, aircon couldnt be adjusted, squealing brakes) and asked if consideration could be made to the astronomical price we were charged only to be snapped at and told we shouldve brought it back for a replacement (even though they were closed for public holidays and for the few hours they were open, we were off getting married) the lady was super rude and and in a stroppy manner, processed our bond and sent us away quite disappointed. I like to support small businesses but in this case Ill be going to a more reputable company from now on. Complete rip off.
When we first went in to hire our car the lady and gentlemen who served us were fabulous! Upgraded us to a larger car for free and were just lovely.. We lost our contract and so rang up on the Tuesday asking what day and time the car needed returning, the lady said Thursday at 3.40pm she was lovely! When we returned the car, the manager was nothing short of rude and a money grabber! They tried to say we were a day late even though someone had informed us we were due back on Thursday.. They accepted no error in their part..Our family always use their services but they and our friends were disgusted at how appalling they had treated us.. Ive read some more reviews on this place.. And that ladys customer service is shocking!! As we left we heard them mumble They want everything for free. Shocking!!!!!!!!!
I always hire from Ambrose, they are good people with clean and well maintained vehicles and their rates are acceptable. The company is now owned by different people and managed by different people than are mentioned in the comments below. All previous negative comments should be ignored as no longer accurate. In December 2016 I found the service brilliant, before that point I have also hired vehicles, but I have always returned on time, always fueled the vehicle, always respected the vehicle, I have never given Ambrose or any hire company the need to speak to me any manner other than appreciative of my custom.
Each year I travel to Perth to visit my daughter in Rockingham and each year I prebook a hire car. Nothing is too much trouble for the staff there. They explain everything clearly, even when I needed to ask them the same question again as I had forgotten their answer. Put your foot on the clutch to start the engine. They also helped me to locate the fuel cap. I would happily recommend them to my family and friends.
Brilliant service. I rented a car for a week whilst visiting family in the Rockingham area. I reserved the vehicle several weeks before by email whilst still in the UK. Ambrose Cars gave me the confidence that everything would be okay, and it was. Very friendly and helpful staff who made it very easy. I would thoroughly recommend their services and will certainly be using them again when I return to WA.
Most disgusting customer service i have ever encountered. The lady who calls herself a manager is incompetant and easily the rudest person I have ever spoken to. Do yourself a favour and go anywhere else. I work in real estate and will strongly be advising my clients not to use this company.
Spent a holiday in Rockingham recently, and hired a car . Service was great, the ladies that served me were most helpful, and I was upgraded from a medium to a large car at no extra cost. I recommend this company to anyone and will return next time I visit.
I hired a bus from Ambrose to take some interstate guests down south. Staff assisted with costing and scheduling to maximize time and minimize cost.Bus ran like a charm. Everyone was happy.
Under new management and great services and friendly people I think that ambrose is the best place to go. Ambrose is da best
Hired a removal truck and the next day a ute to move house best ever
Dry good service clean and tidy cars , would recommend them .
The girl Monica should not be in a customer service job
Fast and easy rental