|Category:||Auto Repair Shop|
|Address:||21/23 Watson St, Shepparton VIC 3630, Australia|
|Phone:||+61 3 5831 6900|
Took my car to HSM auto for a minor service, my car was in great working order. When I arrived they claimed that my car was booked in for the next day, even though when I rang the previous day they had told me to bring it in "tomorrow". They didnt call me until 5.30pm, when they told me that my drivers window was no longer working and Id have to pay to get it fixed, and that it had been making an awful noise, which it hadnt, it was working perfectly that morning. They also said that the boots on the cv joint were split. When I examined the cv joint boots I can see that one side is in perfect condition, and the other side has a cut in it that is consistent with being cut, with fresh grease coming out but no dirt built up on it, like it has happened very recently, and no actual wear or splitting on the rest of the boot. They also claimed that my tyres were bald on the right side, and asked what Im going to do about that, when in fact the tyres are not bald or unroadworthy. I would never recommend this place to anyone, it will now cost me about $800 to get my car fixed somewhere else.
went there for a rwc on my vechile. price quoted for the roadworthy list was misleading, and that is being generous. most of the work picked up on the vechile was totally unwarranted and unrelated to the road worthy. a week later they phoned with a price to do the work they had listed and it would have cost me twice the value of the car. eventual took the car to Melb and got the rwc for just over $1000.00. not the more than $7000 those rogues quoted. this is after i got the w/screen, rear window & tyres else where and a friend changed a couple of lenses (tail light etc). i have no idea what they are like as mechanics if you could afford them. best you get a firm quote in writting from them before they start on your vechile as well as a second price else where. my opinion stay away from them. no wonder they can afford television ads!!!!!!!!!!!!
Nick and Lorraine and Gordon have looked after our cars for decades. They are great. Always friendly and professional, consulting quickly on all matters.They pick up and drop off, which makes it easy to get to work and get the car serviced. They have always freely shared their extensive knowledge on mechanics and helped many young people find their first car.
I have been using HSM for several years since we moved to the area. Finding a new mechanic you can trust is always a tricky job and finding HSM has been a godsend. They are consistently much cheaper than using the dealer and always bend over backwards to help out. there work is fantastic and they are a pleasure to deal with. I highly recommend them.
HSM has provided an excellent value for money service for the past 15 years for our family, both for our taxi business and our private vehicles. Excellent service and a friendly smile:)
Good customer care