|Category:||Used Car Dealer|
|Address:||1 Settlement Rd, Belmont VIC 3216, Australia|
|Phone:||+61 3 5249 8200|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–4PM Closed|
I had ordered new Mercedes Benz in AUG 2014 after a written quotation stated I will also get 3 car services free ( Mercedes Benz corporate program.) This was also included in the signed contract. To get the free services certain documents were needed to be sent to the Mercedes Benz head office by the Geelong city motors. They also did not request any paper work/letter from me which were needed to be sent to MB head office by them. I became aware of all this only recently. I could have easily qualified for the corporate program under the membership benefits of my profession ( RACGP). It was not essential for me to be a corporate employee to get the corporate program/ free services. This option was not even discussed with me by the Geelong city motors although they were well aware of my profession. I could have produced all the necessary documents if they would have demanded them. Because the paper was not done by this dealer I missed out on the 3 free car services. Later on car was delivered without the corporate program ( 3 free services) attached. I was not informed by them that I will not be getting the free services. I only found out one year later when a free service was refused by another Mercedes dealership. I feel they have tricked us. I will recommend potential buyers to be careful abut this dealership. They do not keep there words. Lesson: They should judge your eligibility for corporate program BEFORE the contract is signed. so that you know exactly what you are getting.
I bought a Mercedes from Geelong City Motors in the past and recently was interested in another Mercedes. When I asked to take a vehicle I was interested in I was advised that my time in the car would be 15 minutes and that someone would need to accompany me. I cannot see how one can buy a $90,000 car based upon a 15 minute drive. A very disappointing change in managements policy.
Ive experienced excellent customer service each time Ive had a need to contact the service department. Very helpful and considerate. Members of the actual servicing team exhibit the same high standards also when they speak with you. Highly recommended.
By far the BEST dealership experience we have ever had. Matt in the service dept goes over and above expectations.
Great customer service!