|Address:||47/51 Invermay Rd, Invermay TAS 7248, Australia|
|Phone:||+61 3 6335 6444|
|Working:||8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–3PM Closed|
It is early days yet with the vehicle but I thought I would post our experience regarding a new car purchase at Launceston Honda. Last Thursday (15/12/2016) we took delivery of a new Honda HRV. It is the new model compact SUV recently released by Honda and sits below the larger CRV. In the weeks leading up to the delivery day we dealt with Mitchell Hodkinson at the dealership. He is new to Launceston Honda and the motor vehicle industry. We were the first people to whom he sold a new car. We hope it is the first of many. While Mitchell is still in training mode it was pleasant to deal with a car sales representative who while new to the business was extremely eager to ensure we were given the highest standard of service he could provide personally on behalf of the dealership. We who have purchased cars over the years know that some sales staff take the customer for granted, apply pressure tactics, and frankly only care about the sale and not the customer. In many ways this was a reluctant purchase on our behalf as the vehicle traded is a great car and only a few years old. But for health reasons we needed to go from a standard sedan to a SUV for ease of entry and exit and the driving position. The Honda HRV has received good reviews since release and after much consideration was the replacement we chose over the full range of compact SUVs on the market. Because of a health problem I postponed travelling the 120 kms to the dealership to collect the HRV on two or three occasions. Mitchell was both understanding and sympathetic. He offered to bring the HRV to our home and complete the transaction there. But we were able to get into Launceston Honda in the end. The delivery was a pleasant experience thanks to Mitchell. He is a genuinely nice young man who we hope has a successful career in car sales. Mitchell has more than fulfilled his part in making the experience at Launceston Honda both rewarding and pleasant to date. We now have to wait for Honda Aust. to honour the extended warranty and roadside assist offer with the paperwork. For us we now have until the complimentary service at 1000 kms to get to know the HRV and gauge just how good a vehicle it is. We are happy as of now but it is only 4 days since delivery. The next test for Launceston Honda will be their Service Dept and the quality of the service we receive personally and most Importantly the new HRV.
I am very disappointed with my experience with Steve Orders. I purchased a second hand car and it was noted that part of the console was missing. Steve offered to source the part as an agreed condition of the sale. This was discussed numerous times during negotiations and when signing paperwork.. but no action. Have called several times. More false promises...No action....It might be only a small thing but leaves a terrible impression of this business and their character...Anything to get a sale...No integrity.
After a spontaneous trip around to Launceston Honda to check out the cars, my partner and I ended up walking away with a brand new Honda Jazz! Dylan and the team were absolutely amazing and the support we got was fantastic. Answered all our questions and let me test drive a few cars. I would recommend the guys to anyone looking for a car!
Mitch was excellent to deal with, showing us all the details of the car and answering our many questions. Clare was fantastic explaining everything we needed to know for finance and making the experience easy and run very smoothly. The team went out of their way working past closing hours to make buying our car a great experience.
Corey at Launceston Honda is a delightful knowledgable and attentive sales executive who helped me choose my second new Honda which Im very happy with. Its a big decision choosing the right model and Corey understood this and helped me through the process with ease. Thanks Corey, Ill see you when Im ready for Honda number 3!
My wife and I very much appreciated the Honda teams care and commitment when acquiring our new Honda CR-V. We have been dealing with them for the last 6 years and their service has always been very professional and putting the customer first.
Dealing with Brad George at Launceston Honda was great. I am extremely happy with my new HRV. I found the management and staff very friendly and would not hesitate to recommend Brad and the Launceston dealership to anyone.
We love our new car! We can not speak high enough of Steve and Kylie. They were so helpful, professional and extremely friendly. I would not hesitate recommending anyone to purchase their next car at Launceston Honda.
So happy with the recent purchase of my new car thanks to Launceston Honda. Mitchell and Clare were very professional and friendly people to deal with and I am over the moon about my new car. Thank you so much :)
I found Steve to be friendly and very helpful I would highly recommend him there was no pressure in buying the car and he really looked after us I would like not hesitate to recommend Launceston Honda
Appreciated the ease of the sale and the assistance to register and transfer my plates to the new Civic, looking forward to many hours of happy motoring, thanks to Adam and the team at Launceston Honda
Outstanding!! Our heartfelt thanks to Adam and Kylie who couldnt have been more helpful and accomodating. I would reccomend to family and friends and would definitely deal with them again.
Amazing customer service. A big THANK YOU to Brad for going that extra yard to ensure I received my CRV as quickly as possible - and personally delivered it to me down south of the state.
Many thanks to Mitchell Hodkinson and the team at Launceston Honda for the exceptional service. Love the new HR-V and would highly recommend you to anyone looking to purchase a vehicle.
Very good service much appreciated, car was clean and runs amazing! Is a really good little car and Mitchell and all other staff were polite and easy to get along with! :)
What a great dealership! Really helpful friendly staff who made buying my new CR-V, a fun, easy and enjoyable experience. Couldnt be happier. Thanks guys!
I cannot thank Steve Orders enough for his professional and outstanding customer service. He superseded all pre existing expectations in car salesmen
Such excellent customer service from Steve and Kylie. It was never a issue with questions or answers. Highly recommended if anyone wants to buy a car
Thank you Michell for going out of your way to make the transition to our new Honda a pleasant experience
I loved buying my new car at Launceston Honda. The team made it all very easy. Chris Carr was fabulous.
Very happy with the excellent service by the Honda staff and thanks to Mitchell for all your help.
I am very happy with my new honda I cant thank all the staff enough for what they did for me
Fantastic service! Did everything possible to make my purchase experience wonderful.
Mitchell was excellent help, and went above and beyond to help us to get the ute.
Highly recommend Steve Orders, no fuss and great result for both parties!