|Address:||30 Blain Dr, Callemondah QLD 4680, Australia|
|Phone:||+61 7 4971 4000|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–1PM Closed|
I had my vehicle serviced and inspected by a workshop but wasnt satisfied by what they quoted me on for some of the faults. I placed it in another workshop who inspected but didnt agree with some faults of the first mechanic. Good thing about this mechanic was that he did it for free in less then 30 minutes. So to get out all this drama I decided to have it at the manufacturer instead Ford. I rang them up told them about my problems stating that I had a quote that needed clarifying. about the faults mainly the tail shaft plus a whole vehicle inspection. That was on my phone conversation.. So I took the vehicle in and the lady asked me about the differential inspection me assuming that it was the whole vehicle inspection. 1hr and 30 min later and 140$ down the diagnosis reported new tail shaft or cheaper option non genuine centre bearing both off which blew way over the first quote. I asked that lady I realised they did only the tail shaft but not the whole vehicle inspection? She said that what I asked for, and I agree I didnt mention a whole vehicle inspection but on the phone conversation I did. I was not clear on what I wanted to do from there on but how this female carried her role as a customer service is by far the worst I have ever experienced.. Her reply was one of the rudest ignorant I have ever come across. I know there was a bit of miscommunication but to be ignorant and give a rude reply instead of being helpful and offer an alternative option is a professionalism that I believe she is not qualified for. Having her mention to me three times (which I was already fully aware off with the miscommunication ) that I didnt mention anything at start about a full vehicle inspection really was annoying. Funny thing was this place charged me 140 $ took 1.30hrs to finish but the 2nd workshop was free & done within 30 minutes.. Its a joke really. People say that theres nothing wrong with it but trust me if its anything but the regular service youd more likely to take back your words.
Do not trust these guys! If I had a choice to put zero stars I would have. They are not interested in who you are or what your problem is, all they are truly focused on is ripping you off and finding out any way to they can theive you dry! Everything thats comes out of their mouths in lies! I highly recommended finding somewhere else to relieve your stress, certainly isnt these guys! Theives!!
They dont deserve even one star. Dodgy people, will sell used vehicles with bare minimum work done for RWC. Will promise a lot before buying but would not do anything. Buy at your own risk do not trust them. Should have read reviews before buying. They wont take any responsibility once you have paid for the car. Extremely slow service, took 8 hours. Never going back to them again.
My wife took her car in for a service, and she was more than happy with the service that was recieved. The new service team are great! just what the dealership needed. Also members of my family have recently bought a new car, and they said that they were treated great. no complaints here.
Time after time have let me down with timing, yes there quality can be good but they are yet to deliver me anything when they say it will be ready sure they can attempt to make up for it, but its failed me time after time
Not good daughters car taken for 30k sevice parts where left off .When taken back husband was given parts did not offer to put them back on car or apologize mob of hillbillies dont take your car there
Not worth the drive. Very expensive services and female staff in service department are rude. Sales department promises everything and delivers nothing.
Dont know why they have had bad reviews, my car was ready on time, clean, and serviced for way less $ than I expected. No complaints at all.
Great group of cars. Bought 2 cars from them. Great with the finance. Cheaper then Brisbane. Fully recommend them for your next car
Absolute disgrace still charge you when your car is still under warranty never again will i buy a car from these clowns.
Great team at reef city, very helpful staff great sales and service team ,get my fpv serviced here every 6 months
Bought a car from these guys, I was happy with the fast and friendly customer service.
Great team Care about the community and their guests
absolutely bloody useless, bunch of clowns.
Unfriendly staff bad services on vechiles