|Address:||2 Walsh St, Gladstone S QLD 4680, Australia|
|Phone:||+61 7 4976 9948|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed|
We have been using Coombs for a while now with nothing but good, fair service. We recently had our vehicle booked in for a 180000km service. My wife arrived on the day only for them to tell her the car is not booked with them? I got on the phone to explain that I had booked it in the week previously and if they remembered the phone call? The gentleman on the other end explained that he DID remember my call but I did NOT actually book it in with them...? I assured him I had. The man proceeds to more or less call me a liar, and that if I had booked it in, it would definitely be in their books. Finally the man asks again for my name and some how manages to find my booking, yet it is a booking for a vehicle that is not actually mine??? He continues to attempt to force the blame back onto me, by saying that I must have booked in the wrong type of vehicle to be serviced and such a mistake could not have been made at their end"!!? The whole situation had my wife in tears due to the aggressiveness of the gentleman serving and no attempt of an apology was made! Needless to say, I was left with no option than to walk out and go elswhere with my business. Ive have not previously heard a poor word spoken of Coombs Mechanical, but after this encounter, there is no chance I will be using there services anymore and will definitely not recommend to others. disgusted!
Coombs worked on my car for days trying to get a squealing to go away, after 3 days of them working on it they replaced part after part. Could not diagnose the problem but replaced all but two parts that it could have been. Before going further said to wait until it gets louder and go from there. They said that even though they worked for days trying to diagnose and fix it they would not charge me anything, I am so shocked that there is still a mechanic shop that is so honest and loyal to their customers instead of ripping people off. Would recommend Coombs to anyone in town. A++
The only place in Gladstone I trust, I may have to wait a few weeks ,but well worth it.
Small business with a very friendly feel. Milton does a great job.
Economical and staff of good