|Address:||370 Stuart Hwy, Winnellie NT 0820, Australia|
|Phone:||+61 8 8984 4448|
Completely abhorrent service! I came across this business via road side assist as Bruce who came for the call out said it was the starter motor in my husbands monaro, and to come to his workshop the next day in Winellie for it to be fixed. I was thrilled thinking he had been so helpful and that I would be able to have my husbands car sorted asap while he was away with the army. The next day I left my car at the shop after Bruce confirmed that a diagnostic would be done and quote provided prior to any further action. No quote was given and a missed call on my phone (with no message left; I had to call back the unknown land line number on my phone to figure out who it was) was the only notification I received to tell me that my husbands car had been put on the other side of the highway, completely unattended! When I went to the shop, Bruces wife threatened withholding my keys if I was, in her words, going to be problematic after I asked why new starter motor had been put in without confirmation first following receipt of a quote as previously agreed. Apparently, she said Bruce is too busy for quotes. Business is something I would know about as a student doctor, and I would never treat people in this way! She also made a token call to someone called Tim to confirm their price of a starter motor was accurate. Completely bogus conversation ensued whereby she said give me a quote of a starter motor....yep...any model will do....! Completely rehearsed and not at all reassuring. I asked if it was a genuine part and we were not provided a clear answer nor given an answer whether it was in fact a truly new part. I said that I needed to feedback to her and Bruce that our experience of their business was terrible. She replied that we have been here 38 years and are not going anywhere. I mentioned that new referrals are very important no matter how long someone has been in business, and she made no reply to that. I asked for the breakdown of the invoice prior to paying as it was not clear what was making up the total, and the wife snatched it from my hands and said it is quite simple, this, this, this and that is how much you pay! I replied that it was simple to her not me and I wanted to know before I paid. The only thing she gave to me by means of explanation was, youre lucky that we only charged for one not 2 hours of labour as we had a lot of problems with putting the starter motor in. This to me seems bloody vague and bogus also. I felt I was subsequently overcharged but was disempowered to fight any further as the new part was already in my husbands car, he was away, and I had to get back to my shift following my lunch break. I would avoid this business again at all costs as I left feeling completely coerced and distressed. They target a captive market (those broken down) and dont have the decency to give you the ability to compare quotes and accept/reject service, and then to top it off they fail to treat you with any level of customer service, and disrespect the fact you spend hundreds of dollars with them ($649.00 in our case). I only hope the part is new and genuine as I will need to wait for my husband to come home to examine it properly. As a final aside, they declined to honour a defence discount, for no specified reason, which was an extra nice touch to top off the experience of a military spouse with 2 kids under 2 making do while their husband/father is away.
Excellent, honest service. Mechanics are like GPs (good ones are hard to find), just with more personality and less likely to take kick-backs from pharmaceutical companies. The crew at WAC wont do work on your car if it isnt necessary and are pleasant to deal with. Drop your car off in the morning and walk down to the Winnellie Post Office bus stop - bus no.8 will take you to work in the city and back again in the arvo.
A few weeks ago my car wouldnt start, it had been acting up randomly, i had already brought it to 2 mechanics with good reputations. They couldnt find out what was wrong. I brought it to Winnellie Auto Center and within half a day they had diagnosed the problem and fixed it! Not charging me an arm or a leg either! These guys are my new go to mechanics! Thanks guys. Ill be back!!
Brian and Jo with thier team service my Ford Territory. I took it there feeling very secondhand. After they serviced it I had to check I had the right car. It was sensational and like new. Great customer service and kept me informed of the costs. The team at Winnellie Auto go above and beyond and I wouldnt trust anyone else for my vehicle servicing.
I have used Winnellie Auto Centre for more than 20 years - they have always completed any work required in a professional, courteous and friendly manner - they go out of their way to accommodate you if an urgent servicing is required. I would definitely recommend them to anyone requiring auto servicing
Fantastic service and competitive pricing. The team always keep me updated during my car service if any additional work is needed and friendly and helpful to deal with. Will most definitely continue to use, keep up the great service guys!
The way a vehicle workshop should be. You can speak the the guys who actually work on your car and get honest and open feedback about your car. Been having my car serviced here for over 3 years now and wouldnt get it serviced anywhere else.
Winnellie Autos provides a high quality, professional service delivered by a friendly team of experienced mechanics. Any servicing job or automotive repairs, big or small, the team always deliver to expectation. Highly recommended!!!
With love, Katie Karamanakis
Thanks Brian and Joanne at Winnellie Auto Centre for taking such good care of our work vehicles and for always being helpful Excellent customer service!
Ive been using Winnellie autos for the last 3 years and are very pleased with the great service and friendly staff.
Recommend these guys 100%. Always willing to fit any one of cars in our fleet. Always great work!!!!
Terrible. Dont let the REPCO endorsement fool you into thinking this workshop is above board.
Awesome service and advice everytime I visit, even on saturdays when im in a pinch.
Awesome service! We use regularly!