|Address:||674-676 Stuart Highway, Berrimah NT 0828, Australia|
|Phone:||+61 8 8947 7777|
|Working:||8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–1PM Closed|
Terrible Service. Owning a new Subaru we have to use the HV Ford Service center if we want the Subaru stamp in the log book. Booked online and requested a drop off and pick up and got confirmation, but when we turned up they had no booking record at all and had to wait around an hour to see if they could fit the service in. Also they dont provide a loan car or a drop off service so my partner had to catch a taxi to/from here to her work in Nightcliff (another $80 and late for work). Also as per the Subaru website we should have been charged a fixed price for our 24 month service but was overcharged and when I rang to enquire they provided some excuse which didnt make any sense. Save your time and money and find a local mechanic.
About 2 months ago my partner and I went in search of a used car with low mileage, We were greeted by Daniel one of the consultants at hidden valley ford. We settled on the car were wanted to get and Daniel was really helpful every step of the way until we finally picked up our car with finance approved in a couple of days. We received free 12months AANT which we didnt even know we were getting. He went the extra mile by giving me a certacy call weeks later, to make sure everything is going good. I would highly recommend Hidden Valley Ford Used Cars.
I found Hidden Valley Ford extremely customer focused. Willing to go above and beyond any normal customer service. They kept us informed through the whole process. Dale the new car salesman, who we have been dealing with, has bent over backwards to ensure the purchase of our new vehicle has been a positive and exciting experience. We highly recommend anyone purchasing a new vehicle to do so through Hidden Valley Ford.
Walked in on Saturday to see what they had too offer and dealt with Daniel took a test drive of the vehicle and we were their after their finishing time but no pushing too get rid of us so we signed up with Mark and were told talk to you Monday with answer and Monday morning we heard from them and with answer and was happy awesome people too deal with much better than other car yards in Darwin will definitely be back
Josh and his team at hidden vally ford made buying a new car the best experience. Josh offered all the information we requested and went out of his way to have the car completed with our extras put on as fast as possible. Definatly reccomend you pop in and see Josh at hidden valley ford if your looking at a new or secondhand vehicle. Very happy with our purchase and after care they provided.
Walked into hidden valley ford on Saturday just before lunch time, looking for a 4wd, took a Jeep Grand Cherokee for a test drive, loved it, the service was very friendly and very helpful, decided to go onto fiancé, for the jeep, the guys stayed back after hours to get the paper work done and Monday we got approved, very fast, no complaints. Would recommend them to anyone.
Terrible service centre. Hugely overcharged by incompetent mechanics and made to wait an hour after the scheduled pick up time. I asked about a couple of ranger specific issues and after being charged a couple of hours labour was informed there was nothing they could do about them. 5 minutes on the internet found they were easy fixes.... Never again.
Highly recommend Ryan Rowsell for a great deal! recently purchased a new car and couldnt be happier with the great experience and quick turn around. Ryan is a very well presented Sales Manager, and does an amazing job in everything he does. If anyone is looking for a car, at a well price and fast turn around honestly have a chat to Ryan!
We went there looking for a new family car. Ryan and Mark were great to deal with, the experience was better than any other dealership I have been to in Darwin and the guys have a great sense of humour. And since the purchase they have always been easy to deal with and the service team are exceptionally well organised.
After an online search, I purchased a second-hand Subaru Forester from Hidden Valley Ford last month. Very low kms, a great price, and good customer service (including organising interstate freight) by Used Care Consultant, Daniel Jipp, made the whole experience smooth and hassle-free. Very happy with everything!
Great customer experience with the guys at Hidden Valley Ford. From start to finish they were professional and courteous . Picked up my new car from them this morning and couldnt be happier.Recommend these guys if you looking to buy new or used.
The last 2 experiences Ive had dealing with the Service Dept. can be described as less than pleasant - very frustrating to get any follow up information or service from them. Just wish that they had more competition in the Darwin region.
Great customer service talked with Daniel, Peter and Mark. Bought a used 2013 Ford Focus got all the extras including tinting and paint protection. Went in late in the arvo on Monday, car was ready to drive away the next day.
I found Hidden valley Ford to be helpful and answer my questions, The sales person Dale is understanding and helpful to choose my new Car. I would recommend Dale and Hidden Valley Ford for the purchase of a new car
Daniel came out to assist as soon I started looking at cars and suggested some great options. I didnt have time for a test drive, so he brought it to my office the next day. Car sold!
I bought a car from Ryan. He helped me a lot even after the car was long sold. I would recommend him and this place for any new or used car.
Would recommend for anyone in the market for a vehicle, very helpful friendly and fast process. All staff were amazing!
My wife bought a great used Ford Fiesta from hidden valley ford. thanks to Ryan Rowsell for great customer service,
Ryan was great, sold me my Ford focus, super helpful and reasonable. Would highly recommend. A+++
Ryan and the crew are awesome. Very friendly people, helpful and such an easy transaction
Staff will go the extra mile to make customers happy with great after purchase support