|Category:||Recreational Vehicle Rental Agency|
|Address:||17 Bombing Rd, Winnellie NT 0820, Australia|
|Phone:||+61 8 8981 2081|
|Working:||10AM–4PM 10AM–4PM 10AM–4PM 10AM–4PM 10AM–4PM 10AM–4PM 10AM–4PM|
I was travelling around the Northern Territory and we had hired a britz 4WD car with a rooftop tent. It was very practical when you were travelling and having everything paced with you all the time but, if you wanted to travel anywhere and stay at a particular site that you had stayed at the night before, you have to pack up the whole tent and then when you arrive back at the site you have to pack down the whole tent again. Although Britz gives you many food prep and kitchen things such like a: table, pots/pans, bowls, cups, plates, teatowels, camping stoves and gas cylinders; you have to replace the cylinders and the stove would break nearly every time you would use it. The tent that is provided is quite big on the inside with 4 people, but if youre travelling with 5 then I would not suggest having that set up, but perhaps buy a small tent as well. The sleeping bags were obviously not washed and had bed bugs in them, also the mattress at the top of the tent was pretty comfortable but would get sand and dirt stuck in it, and obviously wasnt properly cleaned because in a side pocket of the tent was a used ear bud that had been left there from when britz workers cleaned it. As I said before the tent wasnt very practical with travel, but is also not very practical with set up. The top of the tent pops off but it is held down by a cover that zips and slides to get out and also another set of straps on the sides. After that was down you had to zip up the annex on the bottom which you had to be at least 59 to do comfortably because it is so high. Once that was done you had to prop up the windows by attaching these pieces of metal that had a large hook on the end which would link into a hole on the outside flap, this design would 90% of the time fail first try. Also if you cant climb onto the roof of the car most tasks can be near to impossible. When you pack up this tent it is easier - dropping the annex, just by pulling on the zipper the whole way around - dropping the windows and fold over the top back on the roof - putting the covers and straps back over and then zipping it up and putting another set of straps on the top - putting the annex bak in a bag This process took 4 people (after 2 weeks) 15 minutes to do. The tent in its entirety is quite good with sleeping arrangements and space, but another thing is that 3 out of 4 tents had a broken main zipper at the bottom. LOW QUALITY!!! The cars were very good though and were a smooth drive, also not to hard to drive. The car comes with a fridge that is very good and keeps things cold. It also has a very large boot to carry luggage and any food or other objects. The seats were nice and had lots of leg space in the back and front passenger. THIS CAR SERVICE IS NOT WORTH THE MONEY AT ALL AND THEY WILL CHARGE YOU WHERE EVER THEY CAN!!!
Sadly tainted my holiday. Hired a 4WD camper which was just okay - the cars are themselves very reliable although they have taken minimalism to the extreme with no place to put any of your stuff and very limited space in the back. Tent was badly worn with holes to let the mozzies in (despite allegedly being relatively new) and light just not working at all. Would have been cheaper just to buy the supplied chairs and at least those ones wouldnt have been broken. All that said, they werent deal-breakers. What was, was the fines they charge you post trip Despite assurances pre and post trip from staff, Britzs systems automatically charge you for driving on certain roads. i.e. even if you get permission, they will still charge you. Then you cant get it back as their customer service staff (incredibly slow response times as well at > 5 days) are clearly trained to "just say no". Politely of course, but still "no". As such, Im still (a further) $300 out of pocket for driving on a road I had verbal permission to do so, and still sadly carry that anger with me which has tainted my trip. Any potential customers should understand that Britzs raison detre is to make money - yours. As an alternative, next time I will be (and I make the same recommendation to all of you) buying a car and selling it again. They hold their value tremendously well and the hiring fees (over $6,000 for 3 weeks for me) easily exceed any loss you make on resale. Youll end up in front plus youll actually be able to drive where you want.
We rented three campervans and overall had an awesome five day trip through Kakadu and Litchfield. Would make the following negative comments, although overall the experience was a good one: 1. Despite warning us it takes an hour to pick up a campervan, the staff took 2.5hours for us to pick up three campervans - primarily because rather than helping us all at once, they thought it better to do the walkthrough one at a time. Made us late to our first tour in Kakadu. 2. We had the engine warning light on as soon as we pulled out of the lot and it was on the whole time. Called the support who were helpful and told us not to worry. However, would be better if the cars were properly serviced each time. It did make us a bit anxious. 3. They give us the 15 or so keys in a big bunch. We tried on average 5.7 keys each time before we could find the right one. Why they dont label them is beyond me. 4. Generally there is not a lot of information about conditions at the caravan parks so it was difficult to plan ahead - especially with three campers. We did however manage to get sites each night without too much hassle but again seemed to be unnecessary stress.
They have many different types of campers and jeeps you can rent for to satisfy your own needs and wants. However, the condition of the camper is not top notch. The first camper we rented broke down (problem with the fuel system of the camper) after driving it for just 3 days. Fortunately, the camper got picked up and a new camper was delivered to the place the first camper broke down. The wait time of this service took several hours, however that is understandable as Australia is a big country, where in some areas two neighboring towns can be hours apart. The second camper that we had, did fortunately not break down, however there were several problems, such as one of the closets not being able to close properly. This is fine if the camper is stationary, but while it is moving it can be dangerous as the closet can suddenly open and the contents inside can fly out. Overall it was not the best experience, but certainly not the worst and I would recommended if there are no better camper rental services available in that area.
We rented a Toyota Landcruiser from Britz. The picking up process was unbelievably 3.5 hours because they insufficient staff to cope with the vehicles being returned & the vehicles going out. That ruined the first day of our tour. We were not shown were the power cord was or how to connect the gas bottle or how to use the duel gear sticks. The vehicle had done 272000 kms & was old. The interior lights did not work. The water spray for the windscreen did not work. The fridge kept bouncing around in its box & disconnecting. I had start it up again about 5 times a day. The stove wld not work with both burners. We took days to find the connection for the gas bottle to connect to the Stove. We took hours to find the power cord when we arrived at a dark camping spot. We could not have the light working off the cigarette lighter working at the same time as the Stove was out because the alarm would go off. Apart from all these things the vehicle was great & so was our holiday but if I was renting again I would ask a lot of questions.