|Address:||152 Melrose Dr, Phillip ACT 2606, Australia|
|Phone:||+61 2 6282 8000|
|Working:||8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–4PM Closed|
Born Ready Courier
Gday, I just bought my very first new car, EVER! I bought a Renault Master L3H2...but I bought if from Melbourne. But does that matter? Not one bit! The guys at Rolfe Renault Service have been utterly fantastic. This says a great deal of good stuff, not only about Rolfe Renault management, but also about the culture that Renault Australia is engendering. Since bringing my new car back from Victoria, Ive had it serviced once (a non-scheduled just to change the oil after running it in) and I had an absolute bun-fight trying to get it registered. Dont ask me why? The rego story, spanning 2 States, is just too horrible and stupid to regale. Suffice it to say that Im still fighting Govt Depts to get money back after being overcharged. Why am I mentioning this? Because the guys here at Rolfe Renault Service went way above and beyond the call of duty in helping me acquire information, in real-time, over the phone, repeatedly, as I endured the utter insanity of bureaucratic bungling at its best. I ship you not! I mustve sounded like a total wanka on the phone, but did it phase these guys? Not one bluddy jot! They were there with me every step of the way. I didnt think service like that existed any more... So to Fabio (de most beautiful man in de cosmos ;-P), Darren, Daniel and the team a big fat thanks guys...much appreciated.
The Rolfe Renault service Centre is by far the worst I have encountered. They spent 30 un-billable hours taking apart my car to locate an issue. Eventually they had a donor car brought in to test parts and it came down to being the gearbox . Being $10,000 for a new gearbox I tried to claim this under warranty as the car only has 30,000kms on the clock and was recently out of warranty...the claim was denied. I then had a gearbox specialist look at the car and laugh at me when I told him of the issue, he said "this isnt a gearbox issue, who on earth told you this"...good one Renault. So after 8 visits to Renault and advising them that it wasnt a gearbox issue they wiped their hands clean and called the vibrating noise I had experienced "reverberation" or a "characteristic of the vehicle". Not happy with this I decided to go out on a limb and replace the part I told them was causing the issue, A WHEEL BEARING. Yep, the wheel bearing was the cause of the issue all along. These guys are a joke, they also blamed a faulty lower ball joint on the gearbox as well. My guess is that these guys know only how to change oil and maybe a filter if the supervisor is around...If they cant fix something they just blame it on a $10,000 part and waste $3,000 of their own time. Touche Renault.
Poor quality work at an absurd price. Have just moved to Canberra, I had my Koleos serviced here a couple of weeks ago, this really is a place to avoid - $1,775 for a major service, yep, just on one thousand eight hundred dollars! This included items picked up in the comprehensive safety check. The comprehensive safety check that didnt even pick up the blown brake and parking lights (which Ill admit I forgot to tell them about, though they did assure me lights were part of the check). When I took the car back the next day to have these rectified, the mechanic punched the car (no, im not kidding! The workshop is visible from the front desk) I have taken a close look over the invoice, there was little actual work done, but the cost of parts is eye wateringly expensive. Was also told theyd fixed a faulty window free of charge as a favour due to the high cost. The cars still under warranty so of course there should be no charge and yep, you guessed it, the window is still faulty. Car was also filthy when I collected it. I have contacted them to discuss the work done/invoice, they are not responding. I got taken for a ride. Dont make my mistake, go elsewhere. Ill be going back to the Melbourne dealer for the next service.
Very disinterested... I was genuinely looking to buy and he gave me a brochure and sent me on my way. Said he worked next door and was only there due to being short staffed... gave me the managers card and told me to call him... looking to buy the same car from Renault in Melbourne now... useless. This is typical of Canberra where the cars seem to sell themselves... they dont care if they are cheaper interstate... Very annoying.
Got my car back from a service and it now as an extra 600kms on the clock since I first dropped it off?? Dont trust Renault Phillip, they seem to have dodgy values. I guessing they used my car for something else in the meantime.
My little clio had a leak, once the boys received permission to fix it from Renault communication was constant and informative. To top it off they brought it back to my workplace. Thanks Josh and Phil. good guys
Excellent service. Very professional staff. Cant thank Darren and Fabio enough.
Chris was fantastic and really took the time to show us everything on the car.