|Address:||3/1a Catalina Dr, Majura Park ACT 2609, Australia|
|Phone:||+61 2 6160 1299|
I could not have been more impressed with my experience from start to finish. Its never fun discovering a flat tyre when youre racing out the door to get to work, but my NRMA mechanic was at my door within 10 minutes of my call for help. In no time at all my spare tyre was on and I was on my way to NRMA Majurs Park with a voucher in hand for a free puncture repair. I had barely pulled into the car park before I was met with a very friendly man who greeted me and got my dirty flat out of the boot. I arranged to come back at lunch to get the tyre swapped over once repaired, and was ushered into a well kept waiting room with tv, tea and coffee facilities. My tyre was swapped within minutes and i was on my way, without being a cent out of pocket for the whole experience. I thought my day was ruined when I saw that flat,but thanks to NRMA it was nothing more than a minor inconvenience.
Expensive service, labour charges are $156/hr for non members, $140/hr for members. Parts are charged at up to 20% higher than over the counter retail prices at the likes of Supercheap and Repco. I was overcharged for the service and was told it would take 8-10 days to get a refund. I paid by card and dont understand why my card couldnt be swiped again for the refund as happens with other businesses. In the end it took multiple phone calls and 19 days to get the refund. They had the car for 5 hours to do a 2.5 hour service and car wasnt ready when promised. I dont feel there is anything complimentary about the car wash (which wasnt particularly good anyway) or the customer lounge when the costs are so high. I wouldnt recommend them for any future services.
I have been there twice now. The staff are friendly. They have it ready at the time specified, and call you to go through things on the phone. However, they quoted me $2500 to replace a part on a 12 year old car, ordered directly from France, acted like it was the only way. I told them that I would prefer a second hand part or generic part, not ordered from France. They wouldnt do it. I called another place and had it done for $300. Will just go elsewhere next time.
My 19 step daughter went to these guys...three times now unfortunately. I complained after the first time (when she was 17) about them leaving the transmission dipstick out. Nil action. The latest visit for a general service they explain nothing to her after giving her a list of recommended things that have to be done (some very doubtful)...... to a 19 year old that is obviously inexperienced .... absolutely pathetic ! Seriously, avoid this place.
Very happy with the standard of service, quality of staff, drop-off at work, level of information provided re extra work. So full marks to the Majura Park team. However, had a problem with the 1300 call centre through which I booked - turned up for the service and no booking - but the Majura team were able to accommodate. Next time I will book directly or via the website. Will use again and would recommend to others.
The worst services I have been made ever. They charged me $600 for a simple parts, and after just 1.2 year, that was completely gone. When I asked them to repair, their customer service was very rude and ignored me. In-fact, I got the same service with the same parts in only $145. So, I suggest do not take service from them, instead you can go to kmart, Duntroon, Kevins, etc.
MotorServe Majura Park is now my preferred mechanic after a very professional and impressive experience. Failing a roadworthy the day after the service, for messy brake calipers, was disappointing after such a good experience so far. However, the problem was fixed as soon as I arrived and I recieved a refund and service voucher.
Great service and attention to detail. I required a tyre repair. I was referred by NRMA Road Side Assist and given vouchers for the tyre repair. I wasnt charged in the end for the repair. Service was prompt and so far no further problems with the tyre. Appreciated my NRMA membership-Thankyou
It was quite disappointing that they didnt deliver what I had expected. I had to take my car back after it started leaking oil after the service. They fixed it but left a mess underneath that I cleaned up myself rather than do a third trip. Ill go back to the dealer for servicing.
An excellent service .Very courteous staff . The complimentary wash and vacuum was a very pleasant surprise . Well appointed office and waiting area. 1 300 phone booking was very user friendly. Suggest NRMA offers Rego services for ACT vehicles too
Just had my car serviced here over the weekend. It was completed quickly, the customer service was great, the complimentary wash and vacuum was a welcome bonus, plus the price came in cheaper than quoted so that was a nice surprise.
Seamless book in (with SMS reminder), attentive staff, courtesy call to inform of required work in addition to service, detailed invoice with additional work required noted and competitive rates. Ill be back!
I found Nrma very professional and it is worthy too. They charge exceptionally reasonable .They provide every single thing which can make sure your car safety . I am very satisfied with their service.
Great experience with our recent service. Issues with the car were pointed out and quotes provided. The wash and vacuum was an added bonus. Well be back. And it is a pleasant ride back to the city.
The service provided at NRMA MotorServe Majura Park was first class. Prompt, reliable and value for money service including a free wash and courtesy shuttle to and from my work. Thank you.
Great service. They communicate with you throughout and give you alternate solutions for fixing the problems. They get the work done within the quoted time frame. Thanks guys
The staff were really friendly and helpful throughout the entire process from booking in until payment and checkout. Happy to go back there again.
Good Services but have to use a third party website to get cheaper price. if you go direct to NRMA Service Website, you might get rip off
Car Service from:- A very efficient and friendly Staff and at a very reasonable price ! Highly Reccomended
Very easy to book, great reception experience, the work was efficiently completed in quick time. Good job.
Came and got my Mazda 2 fixed it and replaced the stuff that was under warranty.
Professional service, great communication over every detail. Fair pricing.
Honest mechanic, good location, decent price! What more can you ask for?
Fantastic service, good prices, coffee machine in the waiting area.
Easy to book, car ready early, very polite and professional staff.
Fast service. Excellent costumer service. Value for money.
Syed Abul Hasan
Find some trouble in my car immediately after servicing.
Very great moderation car services you can trust
Nice building and friendly staff, though pricey.
Excellent service good pricing helpful staff
Excellent customer service and quality work.
Very professional and speedy. Thanks guys
Service work is good, price is ok.
Dont waste your time and money -
Victor & Wilson Wang
Great place to service your car.
Awesome service! Well done.
Great cheap car servicing
Friendly and professional
Great service centre
Really great staff