|Address:||Bunda St, Canberra ACT 2601, Australia|
|Phone:||+61 2 6129 0900|
|Working:||9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–9PM 9AM–5:30PM 10AM–5PM|
I sent in a Mackie 15" speaker a fair while ago, a month at the least, and i bought the speaker with an extended warranty and a replacement plan but when i came in with the speaker and asked for a replacement after showing them the receipt and the warranty itself they told me they would send it in to the warehouse but i noticed that there were working Mackie 15" speakers on display and asked if i could just use my warranty now and get it replaced straight away but the guy at the counter kept insisting to take it to the warehouse at which point i just gave up and decided to accept a repair instead of arguing for 20 more minutes because all i really wanted was a working speaker. So now it has been a month or more even and they still have not gotten back to me and i called this morning to inquire about the repair/replacement or whatever was going on and the guy on the phone told me he would get up the case file and call me back. i will give him 3 hours because i am sick of waiting and if this issue is not dealt with in the next 2 weeks i will take this issue to the next level. Im very disappointed...
I am surprised at some of the low rating s/opinions here but having been into JB Canberra/Civic at least 10 times to purchased IT gear I am always impressed with the help. As an IT guy sometimes the staff are not super knowledgable but for Sales staff usually excellent and heaps better than Harvey Norman @ Fyshwick. Never had too much problem getting some attention except in the extra busy times of lunch hours and that is not because they are sitting around but because they are all serving customers. Overall, an enjoyable place to buy gear DVD, Hi fi, IT hardware if you want to go into bricks and mortar and not do online. The best things is they are usually prepared to bargain a bit and so you get the value of face to face and good prices (with the bigger ticket items not the $29.95 stuff)
Unhelpful staff, no discounts, no deals, just basic service and move on. Through a couple of bad experiences I have found that dealing with this JB Hi-Fi is probably more annoying and frustrating than worth. Talk about fighting for your consumer rights, these guys will give you a run for your money. My recommendation would be see the team in Belconnen, they will help you out more than these guys.
Staff were absolutely lovely dealing with our tough situation. A laptop purchased at a different jbhifi 4 months ago broke, and they went out of their way to make things okay. Instead of shipping it off for repairs (we are travelling so that would have sucked) they found an awesome solution and went out of their way to resolve the situation. Thank you so much guys!!
Usually my first stop when looking for electronics. Prices are fairly good and you can always get some sort of discount. my advice though is to do your research and pick what you want before leaving as their range may not include all or latest.
Went this Canberra branch to buy a laptop during lunch time today. Pathetic to see that the only thing he (the staff member) did was avoiding eye contacts and pretending to be busy. Absolutely pathetic. AVOID here!
Went in today to buy a Playstation 4 and the dude who helped me out was awesome. Asked if I needed help and got me exactly what I needed. Absolute legend. 10/10 would recommend he gets a promotion.
Ryan, you are the best sales assistant Ive come across for a long time. Very patient, customer focused and gets issues sorted out quickly. It was a great having you serve me yesterday.
What products are digital, but very incomplete, we can only meet the most basic needs.
Good prices and a wide range of devices, CDs, games, and movies. Does price-matching on items as well so there is no need to shop elsewhere.
Id say standard JB Ji-Fi. Staff have been extremely helpful, and nice to me. Ill certainly go back.
Have a lot of electronic at a good price. Though not sure if the staff is that knowledgeable though.
Best JB in Canberra by far. Staff have actual product knowledge... Pretty rare these days in retail.
Some are helpful, others are not. Pricing is average, deals are average. Not terrible, not great.
Yu Wei Sun
Door-keepers will check your bags whenever you walk out without buying Horrible experience
Lots of choice, prices are good. Its nice to see what you are buying. Staff are helpful.
MC Kid Blanco
Very good service. Bought a surface 3 and it was awesome thanks JB
Generally a good store, however often customer service is lacking
Best jb hi fi Ive seen, with the most knowledgeable staff.
Good prices and good service what more can you ask for?
Good JB store. Standard quality fort JB, which is good
The items there are cheap and have good quality.
tha compoota was pree gud but i dint likce th food
As good as any JB, good selection and prices
Strong on games and electronics.
Great friendly service
A typical JB