|Category:||Auto Repair Shop|
|Address:||26 Lyell St, Fyshwick ACT 2609, Australia|
|Phone:||+61 2 6280 5569|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–12PM Closed|
After a $3000 repair and a guarantee that car would be back on road after repairs, I picked car up. Engine smoked and rattled on way home. Called them and was told we are not mechanics and that they suspected engine was fried. They advised I could pay to tow car but suggested they couldnt fix it so I decided to await advice from owner who was overseas. I phoned roadside assist who said the smoke was caused by oil leak and the rattling caused by a missing part at bottom of car. I had a mechanic service my car, they replaced the rocker gasket. I attempted to follow up for advice from David Hand Smash Repairs re: tow and the missing part and whether it was their responsibility, as it was my belief the car would be back on the road fully working. Five weeks later and three follow up emails and still absolutely nothing. They contacted me two months later to assure me the mechanical issues were unrelated to them. There were no contingencies and no warnings or disclaimers that they were not mechanics. I was unable to get them to assist with the missing part until two months later, but only if I can prove it was their fault. Never write bad reviews, but should be wary going here
I saw these guys to have some damage rectiified on my car. Son of the owner was a nice guy and was pretty easy to deal with. Unfortunately I cannot say the same about the father who is dismissive, rude and seems to spend more time at the nearby coffee shop than actually taking care of his customers. I would ignore all of this if they actually did a good job on the repairs. This is not the case. Worst attempt at a repair I have seen, orange peel and swirl marks everywhere. Very obvious to me, a non professional that some idiot had rubbed the paint too hard in one spot. I took the car back to fix the oranage peel and ended up with swirl marks in the paint as they just rubbed the clear coat back. I would avoid, you would be better off getting some $2 spray cans on special at supercheap and having a crack yourself.
Shamefully over-promises and perpetually under-delivers. Was asked to take my car in for repairs on a Wednesday, which David Hand assured would only take three days. Come Friday it wasnt ready. The following Friday, seven days later, it wasnt ready. In fact, they hadnt even started the work. This business over commits itself for the sake of profit while wildly neglecting its customers. To compound their ineptitude, the job the did was second rate and they wouldnt even entertain offering a reasonable discount for the inconvenience caused. They did, to their credit, agree to re-do and respray their poor work; but it feels rather hopeless when they make you wait another three months before they will even touch it. Things happen at their convenience, never yours.
Great service! I had a problem with my car early in the morning, called the guys at David Hand and they told me to bring it in straight away! Then they gave me a coffee voucher for the shop down the road (which was also great) and fixed my car within 30 mins for a very reasonable price!
Great Job, kept us in the loop with all that was happening, went the extra mile for us to keep us happy. I would recommend them to anybody. Thanks again Josh and the boys at David Hands Smash - Graham Australian Hot Water
David hand smash have fixed our cars and every time we got our cars back they where spot on. Customer service was great and they gave us no problems. Would recommend them to anyone who needs a good repair job.
Josh Hand and his team went to great lengths to make sure that work done to my car was of the highest standard. I would definitely use these guys again.
Wonderful friendly service. Loved the coffee voucher for the nearby cafe. Flawless finish and amazing turn around time!
They have fixed fixedmy car to my full satisfaction. No rework required. Completed the work by due date.
Flawless repair, great friendly service, and they cleaned my car inside and out.
RECOMMENDED REPAIRER WHO HAS VERY HIGH STANDARDS