|Category:||Auto Repair Shop|
|Address:||5 Rickerby St, Phillip ACT 2606, Australia|
|Phone:||+61 2 6281 9860|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed|
I had to find an authorised inspector so picked Autoco from the yellow pages. They failed my vehicle on 3 counts. 2 x tyres, steering rack and wheel bearing. They said it would cost $1700 just to get the rack and $3000 to fix everything. The car is not worth that much, so I took the car to another repairer. They said one of the tyres was still legal, only a rack end was required not the lot, and there was nothing wrong with the wheel bearing. They replace both tyres and the rack end for $700, on return they passed the rego. My repairer told me people like Autoco give the whole business a bad name. Autoco also did and assessment of the car and gave me a list of things that "needed" fixing as long as your arm. Therse were mostly rubbish and they quoted $6000 to fix them. People can make their own judgement about Autoco, but I will never go back and would advise anyone else to avoid them like they were Pedders.
Customer service was ok. However the quality of work was really not appreciated. The rear door of driver side was smashed and had Autoco to repair. Once she was picked up after repair, the driver door was locked up, i had to get in from passenger side. i heard a clank, metal droping in the door trim, then could not open the door anymore. While driving back home, driver side air vent cover dropped, the plug was broken. How? I took the car back second day, yes, the fixed them up right away. However, the repaired door now is not openning or close with the two stage spring. In addition, i just found the driver side door trim had a few newly broken pieces. Be aware with their work quality. If you can find smash repair anywhere else, do not use NRMA preferred in Phillip.
Went in for an insurance job after impact with a kangaroo. After a small glitch in the quality of work (minor paint defect, trim alignment issue) when I first got my car back (at the appointed time), Autoco really pulled out all the stops to make things right and ensure I was happy. The issues were fixed and the car delivered to my place of work (saving me the inconvenience of another trip to Phillip) by 2pm the following day. Their friendly staff even drove me home when I couldnt take my car at the appointed time. Things dont always go 100% smoothly when dealing with a business - when this happens, its the way they deal with the issue and make it right that makes all the difference. I was very impressed with the service I received. Thanks Autoco!
I found them to be very expensive, slow and not very good quality and finishing. One of the trims outside the door which wasnt broken when the car went in, broken and glued back on. Took an extra week and a half to get the car back from when it was due with an extra 200kms on the clock - think our car was given out as a loaner but cant prove this. Wheel alignment was done poorly with the steering wheel not centered. I complained to the Insurance company & Autoco promised on the phone to get back to us, but they never did. They talk the talk, go through the motions, but at the end, just another dodgy operator quick to take your money and dont want to know you if problems crop up.
Ive been taking my car to them for several years and have been happy with their service. Theyre very professional, they tell me exactly whats wrong and how much it will cost to fix. There was one occasion where they made a mistake, and they took care of everything. On another occasion it was questionable, and I couldnt fault them, but they still took responsibility, paid for towing charges, and only charged for extra parts, not labour. Their charges are fair, and they do good work. I recommend them.
Terrible service. It has taken this place more than 4 months to replace my front bumper. Ive had to take me car in on 3 share occasions, and week have to bring it in at least one more time again. They communicate terribly, making me bring me car in and pick it up the same day because they didnt have the parts in yet. They also failed to tell me that another part was on order and that I would have to bring the car in again until the new part arrived. I will never go here again.
Terrible service. Insurance job. Has taken 4 months for them to replace my driver side light case. After odering it 3 times wrong. Each time ive had to bring my car in only to be told later that afternoon its yet again the wrong one. They DONT communicate well at all with you. Im never using auto co phillip again and i wouldnt recommend to anyone. Very unhappy with the time is taken them to fix my light and the service that is provided.
Booked car in for insurance quote. All very professional. Only 2 minor glitches - system didnt record I had been given a start date and loaner car was not avail at drop off. All this was sorted easily.Great job, high quality finish. All staff bent over backwards to help.Highly recommend for Smash repair work. Could do with a bigger car storage area.
Only went there as it was required for warranty work. never dealt with more incompetent customer service and poor workmanship in my life. A good way to think of Autoco is them being the McDonalds of smash repair/mechanics, only go there if you want something you know wont be good for you.
We wont go anywhere else now. We first hit Autoco after a small accident, the team did the job well, but went the extra mile and stayed until after hours to get the car finished so we could go on holiday. Great service, well priced highly recommended.
Dodgy at best. Tub put on incorrectly, interior left filthy, broke the drivers seat Springs, glue left on paint, paint runs everywhere aswell as orange peel and new damage to exterior. DO NOT leave your car here ever!!
Very poor communication Very poor customer service Car not road worthy after they finished the work. Very shonky and should be avoided at all cost.
Incompetent and will try to suck as much money from you as they can. Avoid taking your car here. Would rate half a star if i could.
Busy repair shop for auto crash repair and electrical work. Good service and quality work with genuine, can do, business approach.
Great service with a friendly team that explained all costs, I could not be happier!
Good service and the business is trying hard to keep things organised and well run.
Great service - far above the other auto-electrical centres in town
Very fast and efficient Service.
Great customer service